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Across the resettlement network, staff and partners are noticing an uptick in community questions about newcomers. Many people want clarity about who is arriving and how local services support them. These questions usually stem from uncertainty or limited information. When people have few opportunities to interact with newcomers or understand how resettlement works, conversations can…
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As funding streams tighten and resettlement agencies operate with fewer staff, building strong community partnerships is critical. Newcomers’ needs are complex, requiring holistic, coordinated responses that no single organization can handle alone. Yet for many providers, developing effective collaborative networks can feel challenging. Through Switchboard’s nationwide mapping and referral efforts, we have seen firsthand how…
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On-Demand Support for Newcomers and Service Providers For Service Providers: The Switchboard Community Support Line (SCSL) The SCSL is a free helpline and email service that connects community partners serving ORR-eligible newcomers (local service providers, community groups, local institutions, etc.) with expert guidance and referrals—live and on demand—so you get answers in minutes, not days.…
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This tip sheet provides strategies to encourage newcomer youth and families to participate in programs and services. It is a companion to the Info Guide: Strategies to Increase Refugee and Newcomer Youth and Family Participation in Programs and Services and offers quick, actionable tips for real-world application. These strategies can be applied in both mandatory…
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The Society of Refugee Healthcare Providers organizes the International Refugee & Migration Health Conference (IRMHC), which is the largest refugee health conference globally. Annually, IRMHC brings together health care professionals, resettlement and service providers, researchers, community members, students, policy makers, and public health professionals. The 2025 IRMHC was hosted in Halifax, Nova Scotia, Canada, and…
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Hosted on September 18, 2025. Across the U.S., many refugee service providers and community organizations are working hard to connect newcomers with essential services. However, these efforts often take place without a clear understanding of what resources are available, where the service gaps exist, or how to create more coordinated support systems. This webinar introduced…
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Welcoming America has published a dynamic new online training resource for local welcomers across the country! In partnership with Refugee Welcome Collective, through funding by the U.S. Department of State, Welcoming America has developed a new self-paced training to support the work of people engaged in or considering participating in refugee community sponsorship and for…
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In the face of the U.S. housing crisis, resettlement practitioners must embrace creative solutions to housing newcomers. One such solution involves partnering with institutions of higher education to meet newcomer temporary or long-term housing needs. This resource was created by Refugee Housing Solutions and the International Rescue Committee.
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This webinar is presented by Switchboard, a one-stop shop for refugee service providers in the United States. Hosted on August 21, 2023 the training was delivered by Troy Bush Di-Donato; Senior Community Engagement Officer at Episcopal Health Foundation (EHF) and Neelofar Ali; Director of Programs at the Rupani Foundation As a community-based organization (CBO) that…
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Hosted on July 18, 2023 the training was delivered by Rob Callus, Training Officer; Switchboard. In resettlement services, multilingual community members often serve as interpreters and translators. However, community members working in these roles sometimes lack the necessary skills and training. Paid certification programs can often be out of reach, leaving refugee service providers with…
