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The Annual Survey of Refugee Service Providers (ASRSP) Pilot surveyed 346 refugee service providers across the U.S. in January 2025 to capture insights into their professional experiences, well-being, and working conditions. This report highlights key findings on burnout, mental health, direct service delivery, workplace safety, and organizational conditions, alongside actionable insights and Switchboard resources for […]
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Professionals working with refugees and other newcomers are often driven by a strong sense of responsibility, but unrealistic expectations and unclear boundaries can lead to burnout and reduced effectiveness. Trauma-informed care (TIC) reminds us that client support and staff well-being are deeply interconnected. The four tips below offer guidance for maintaining empathy and clear professional […]
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Substance use concerns among newcomer youth in shared living environments require a thoughtful, non-clinical response that balances household stability with individual support. This tip sheet is designed for service providers and caregivers supporting newcomer youth in foster homes, group homes, independent living settings, or other communal placements. The resource walks through six practical steps: setting […]
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This tip sheet provides practical guidance for service providers and caregivers, such as foster parents. It focuses on supporting the mental and behavioral health of newcomer teens and emerging adults, including youth in the Unaccompanied Refugee Minor (URM) program. This guidance is not a clinical or diagnostic tool. Instead, it encourages noticing changes, listening with […]
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Hosted on April 1st, 2026, the training was delivered by Jasmine Griffin, Training Officer, Switchboard; and Maya Wahrman, Training Officer, Switchboard. This webinar is Association of Social Work Boards (ASWB) ACE-approved to offer 1.5 Continuing Education (CE) credits. Complete the knowledge check and surveys to get your free CEs today! Newcomers often encounter complex, […]
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When working with newcomers, service providers often need to engage in conversations on sensitive and challenging topics. This guide accompanies Switchboard’s webinar and provides context and tips for calm, effective, and trauma-informed conversations with clients. Service providers regularly find themselves struggling to communicate matters out of their control to clients, who can feel disappointed that […]
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Webinar Overview Resettlement work is deeply meaningful and impactful, but it comes with challenges such as complex client needs, evolving organizational dynamics, and difficulties sustaining personal well-being. This workshop offers trauma-informed strategies to help staff recognize and manage compassion fatigue while maintaining healthy professional boundaries. This session will include discussions using real-world scenarios that will […]
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Are you a service provider working with refugees and newcomers who are ambivalent about change? This blog describes how you can transition from traditional “advice giving” to a more transformative client-centered approach through Motivational Interviewing, including practical tools you can start using today. Introduction Like all people, refugees and newcomers can be ambivalent about change, […]
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Strong evidence indicates that trauma-informed school practices hold significant promise for enhancing children’s well-being and academic success. Research on trauma-informed school practices has expanded greatly in the past five years, with the publication of 15 systematic reviews included in this summary. Eleven of these reviews found positive outcomes, including reduced trauma symptoms, better behavior, and […]
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Resettlement service providers carry an extraordinary responsibility in supporting refugees and newcomers through trauma, uncertainty, and major life transitions. While the work is demanding in any context, today’s shifting environment adds another layer of complexity as policies and public conversations around immigration continue to evolve. Amid these challenges, providers remain steadfast in their commitment to […]
