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The Annual Survey of Refugee Service Providers (ASRSP) Pilot surveyed 346 refugee service providers across the U.S. in January 2025 to capture insights into their professional experiences, well-being, and working conditions. This report highlights key findings on burnout, mental health, direct service delivery, workplace safety, and organizational conditions, alongside actionable insights and Switchboard resources for […]
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As artificial intelligence (AI) tools become more common in resettlement service delivery, service providers need practical guidance for introducing these tools to clients transparently, obtaining informed consent, and maintaining trust across cultural and language differences. This guide covers how to prepare for AI use in service delivery, communicate clearly with clients, and respond to common […]
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Service providers working in housing cultivate many important relationships, including partnerships with landlords. This guide offers providers practical strategies for building and maintaining these partnerships, starting with initial outreach, moving into early support, and continuing with longer-term maintenance. Landlords are essential community partners whose cooperation directly determines the quality and quantity of housing available to […]
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Thoughtful data collection is essential whether your goal is to carry out research, conduct evaluations, or monitor program performance and impact. A clear, intentional data collection plan helps us make sure we can collect the information we need, draw useful conclusions about our programs, and inform program budgets, staffing needs, and timelines. This document presents […]
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As of January 1, 2026, all newly arrived refugees and Special Immigrant Visa (SIV) holders are eligible to be served under the Program of Initial Resettlement (PIR). This new program, operated by the Office of Refugee Resettlement (ORR) within the U.S. Department of Health and Human Servies (HHS), provides case management, housing placement, direct financial […]
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A logic model is a graphic representation that defines all the building blocks required to bring about a given long-term goal. A theory of change (ToC) is a type of logic model that provides a visual representation of the change process, usually using arrows. Developing one can help your team: make sure that the logic […]
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Logical frameworks, known as logframes, are project design tools that help you clearly outline the data you plan to collect to measure the results of a project. While logframes are sometimes required for grant proposals, you can also use them to support internal learning by planning to collect data that best helps you understand whether […]
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Evaluation questions, also called key evaluation questions or KEQs, are the high-level questions an evaluation project is designed to answer. KEQs are not the individual questions you ask during data collection, such as those used in a survey questionnaire, interview, or focus group discussion. Instead, KEQs define what the project team seeks to learn and […]
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This resource is designed as a practical guide to help you explore rent-to-homeownership as a structured, low-risk way to use your property for both mission and stewardship. This guide shares step-by-step instructions, considerations for adaptation to your local context, and practical examples of how even a single property can become a tool for long-term community […]
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In refugee resettlement, we often collect a lot of data to report on and learn about our programming. This is often a team effort, especially when it comes to collecting and entering data on case management programming. Quality data is key to a smooth reporting process and supports internal learning, so this guide includes tips […]
