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In refugee resettlement, we often collect a lot of data to report on and learn about our programming. This is often a team effort, especially when it comes to collecting and entering data on case management programming. Quality data is key to a smooth reporting process and supports internal learning, so this guide includes tips […]
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Caseworkers often spend valuable time walking clients through the same basic processes again and again. Multimedia resources, like short videos, allow service providers to communicate more efficiently by replacing repetitive, time‑consuming one‑on‑one explanations with accessible and scalable resources. Creating a brief tutorial once in an accessible format and sharing it broadly ensures information is delivered […]
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In resettlement work, when staff time and capacity are limited, data-related tasks can sometimes feel much less important than delivering services to clients. Staff in charge of data entry may feel overwhelmed by other responsibilities or feel a duty to prioritize client-facing work. On the other hand, staff in charge of managing data quality may […]
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When working with newcomers, service providers often need to engage in conversations on sensitive and challenging topics. This guide accompanies Switchboard’s webinar and provides context and tips for calm, effective, and trauma-informed conversations with clients. Service providers regularly find themselves struggling to communicate matters out of their control to clients, who can feel disappointed that […]
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This checklist helps sponsors prepare responsibly and lawfully to support refugee newcomers, recognizing that rights, risks, and available legal options vary by immigration status. It outlines general preparedness steps before, during, and after any immigration enforcement contact. The goal is to help sponsors prepare responsibly and lawfully for potential immigration enforcement contact, reduce fear, protect […]
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Paying and filing yearly taxes can be a stressful and confusing process, especially as tax law differs based on each person’s location and personal financial situation. This guide introduces service providers to the basics of tax law and tax obligations for newcomer clients.
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This guide provides trauma-informed, cross-cultural strategies to support expectant and parenting youth, including those participating in the Unaccompanied Refugee Minor (URM) program. These strategies reflect a strengths-based approach, highlighting youth resilience, cultural assets, and existing skills. Throughout this guide, “youth” refers to individuals under the age of 18. While the focus is primarily on mothers, […]
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Securing affordable housing — either to rent or to buy — often involves many steps and eligibility considerations. One important requirement and eligibility factor that plays a major role in the housing market is a person’s individual credit score. This new resource is a beginner’s guide to understanding how an individual’s credit score affects applying […]
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For newcomers to fully benefit from virtual and information services (VIS), they must be able to navigate technology with confidence. Many newcomers, however, face barriers that limit their ability to engage online, access information, and participate in virtual services. This guide presents five core challenges to digital access, along with steps you can take to […]
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Virtual and information services (VIS) are increasingly becoming a part of service provision for newcomers as organizations find innovative ways to connect with clients via technology. The standards we describe below will provide you with guidance for the design, build, launch, and implementation of VIS programming for newcomer clients.
