Frequently Asked Questions

Welcome to the Switchboard FAQ page! This page offers answers to commonly asked questions about our project and the services and learning resources we provide.

Switchboard is a training and technical assistance project that helps build capacity across the resettlement community in the U.S. Switchboard offers a library of learning resources, an online evidence database, a range of self-paced e-learning courses, regular live learning opportunities, and on-demand technical assistance for refugee service providers and their community partners. Switchboard is implemented by the International Rescue Committee (IRC) in collaboration with many partner organizations.

Switchboard is here to support those involved in refugee resettlement and integration in the U.S., including service providers, community partners, and refugees and other newcomers. Switchboard frequently serves resettlement agencies and affiliates, state agencies, community-based organizations, and other organizations working in the field.

Switchboard is fully funded by the Office of Refugee Resettlement (ORR). Training and capacity-building support are available to eligible organizations for free.

The Switchboard library offers resources covering various topics related to refugee resettlement and integration services, including archived webinars, tools and toolkits, research evidence, and guidance materials. The library includes materials designed for service providers, newcomers, and community members. Most of the resources fit into the following categories:

Blogs: Informational articles, resource lists, and updates on current events.

E-learning courses: Short, self-paced courses that provide information, activities, and quizzes. Learners earn certificates after completing e-learning courses.

Guides: Educational resources sharing knowledge, strategies, tips, and case studies.

Podcasts: Audio recordings featuring guest interviews. The Switchboard podcast is available on most audio platforms including Apple and Spotify.

Toolkits and Tools: Practical resources like templates, checklists, forms, etc.

Webinars: Online seminars that engage in real-time discussions with subject matter experts.

Videos: Instructional multimedia including firsthand accounts and narratives from the resettlement community.  

The database contains research studies and evidence summaries relevant to refugee resettlement and integration. To access the online evidence database, click here.

We have a robust mailing list that we use to share our event schedule, a recap of the latest resources we’ve added to our library, new blog posts, and other announcements. You can sign up for our newsletter here.

Switchboard offers a range of support services, including a library of learning resources, an online evidence database, self-paced e-learning courses, live learning opportunities, and on-demand technical assistance specifically for ORR-funded organizations.

Switchboard organizes regular live learning opportunities, such as webinars and instructor-led certificate courses, where participants can engage with experts, share experiences, and learn about the latest developments in the field of refugee resettlement. Explore our events page to learn more.

Switchboard provides free, personalized technical assistance including training, consultation, and more. For more, see our Technical Assistance page.

Switchboard is committed to cultivating welcoming and respectful learning environments for all learners. Our team members, consultants, and partners bring wide-ranging professional and personal experiences, including lived experiences as refugees and newcomers to the U.S. We actively seek out and apply these diverse perspectives when developing, reviewing, and delivering all Switchboard learning opportunities and resources. As Switchboard produces learning materials focused on specific communities or identities, we engage experts representing those communities to develop and review the content. Switchboard also hosts multiple Lived Experience Advisory Panels made up of people with personal or family experience of forced displacement. Panel members provide valuable insights about what refugee service providers and researchers need to know from the perspectives of people who have lived through the resettlement experience.

Yes, we’re here to help! Email us at with your questions.

Switchboard provides links to useful learning resources from resettlement contexts around the country and the world. When sharing external learning resources, we prioritize materials produced by the Office of Refugee Resettlement (ORR) and other federal agencies, and by trusted technical assistance projects that receive U.S. government funding. The external resources contained in our resource library represent the views and opinions of their original creators and do not represent the views or opinions of Switchboard.

What We Offer

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