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Hosted on June 18, 2025 the training was delivered by Jasmine Griffin, MA, LPC, Switchboard Training Officer and Ashley LeBlanc, MSW, LCSW, Technical Advisor for Mental Health and Psychosocial Support at the IRC. Resettlement service providers may encounter clients who exhibit suicidal ideation and/or have attempted suicide. This webinar is designed to equip service…
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Replay coming soon!
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Hosted on May 15th, 2025 the training was delivered by Rob Callus, Training Officer for Community Integration, Switchboard and Teddy Spelman, Program Officer of Tutoring & Instruction, IRC. Refugee and newcomer students are more likely to be bullied and may not understand how to effectively manage these situations, which could lead to further feelings of…
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Hosted on May 14, 2025 the training was delivered by Caroline Dilts, LICSW; Rochelle Frounfelker, ScD; and, Farhad Sharifi, MSW. Conducting research with newcomer populations presents unique challenges for both researchers and service providers—particularly when addressing the risk of harm such as suicide, intimate partner violence (IPV), and mental health crises, especially during stressful events…
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Hosted on April 23rd, 2025, the training was delivered by Danica Pucci, Switchboard Training Officer and Jasmine Griffin, MA, LPC, Switchboard Training Officer. Newcomers often encounter complex and challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated given past trauma exposure as well as cultural…
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Hosted on April 9, 2025, the training was delivered by Jennie Guilfoyle, Legal Director, VECINA; Jessica Daly, Pro Bono Coordinator, HIAS Pennsylvania; Jayme Cassidy, Pro Bono Transactions Counsel, McDermott Wil and Emery LLP; Kristin Clarens, Legal Aid Justice Center; and, Theresa Dykoschak, The Advocates for Human Rights. Nonprofit immigration legal service providers often seek to…
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Hosted on March 27, 2025 the training was delivered by Jasmine Griffin; Training Officer at Switchboard and Zainab Ahmadi, Masters-Level Intern at Switchboard. This webinar is geared toward direct service staff whose roles include producing case management documentation of client interactions. Supervisors may also benefit from this training to better support staff in maintaining high-quality…
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Hosted on 3/13/25, the training was delivered by Zainab Ahmadi, Master of Social Work (MSW); Sara Dadkhah, MPA, Switchboard Training Officer; Jasmine Griffin, MA, LPC, a Switchboard Training Officer; and, Maya Wahrman, MSW, LSW, a Switchboard Training Officer. Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork…
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Hosted on January 22, 2025, the training was delivered by Chelsea Mack, Mentoring Attorney, VECINA; Ashley Sanchez, Supervising Attorney, Catholic Charities, Diocese of Cleveland, Immigration Legal Services; Victoria Hamilton, Staff Attorney, Catholic Charities, Diocese of Cleveland, Immigration Legal Services; and, Ted Oswald, Immigration Legal Services Manager, World Relief Sacramento. Immigration legal service providers often face…
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Switchboard is pleased to announce the publication of the pre-recorded private panel discussion “A Holistic Approach to Digital Literacy,” which took place during the confluence “Bridging the Gap between Technology and Resettlement” on September 11, 2024, at the University of Utah. This half-hour session is beneficial for refugee service providers working at state agencies, resettlement…
