Hosted on September 17, 2026, the training was delivered by Krysti Nellermoe, Senior Program Officer for Emerging Technologies and Digital Literacy, Switchboard; and Kimberly Inez Mays, Senior Program Officer for Digital Platforms and AI, Switchboard.
Resettlement service providers are navigating a new kind of challenge: how to integrate artificial intelligence (AI) tools into their work to increase efficiency while protecting the expertise, judgment, and human-centered approach that newcomers depend on. Whether you’re already using AI and wondering if it’s safe and appropriate or just beginning to explore, this webinar recording offers a practical introduction grounded in everyday tasks like case note drafting and multilingual communication. Through live demonstrations and a simple decision-making framework, participants gained a clearer understanding of what these tools can and cannot do and how to use them responsibly.
What I Will Learn
After watching this webinar recording, you will be able to:
- Describe generative AI, its capabilities, and its limitations
- Identify two resettlement work tasks that AI tools can support
- Apply a three-step framework to determine AI suitability for daily resettlement tasks
Who Will Benefit?
- Caseworkers and case managers interested in integrating AI into their daily work
- Program coordinators and managers evaluating whether AI tools are appropriate for their teams
- Managers and leaders interested in enabling their teams to work more efficiently
Level
- Introductory
