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In a shifting resettlement landscape, accurate information about available services has become increasingly important. However, many organizations have less capacity to identify and verify community resources, making it difficult to connect clients with the support they need. When you refer a client to a local service, an unexpected program closure or outdated eligibility information can […]
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Resettlement organizations often invest substantial time and effort into data collection. Whether the data you collect is required by a funder or simply of interest to your team, you can maximize its value by analyzing it and crafting effective stories from it for a variety of audiences. Rather than providing in-depth descriptions of analysis methods, […]
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Hosted on May 20th, 2026, the training was delivered by Krysti Nellermoe, Senior Program Officer for Emerging Technologies and Digital Literacy, Switchboard; Campeon Ramirez, Program Coordinator for Emerging Technologies, Switchboard; and Sierra Arlidge, Independent Living Program Supervisor at Lutheran Community Services Northwest. Roundtable Overview Do you find yourself explaining the same processes to clients over […]
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Across the resettlement network, staff and partners are noticing an uptick in community questions about newcomers. Many people want clarity about who is arriving and how local services support them. These questions usually stem from uncertainty or limited information. When people have few opportunities to interact with newcomers or understand how resettlement works, conversations can […]
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As funding streams tighten and resettlement agencies operate with fewer staff, building strong community partnerships is critical. Newcomers’ needs are complex, requiring holistic, coordinated responses that no single organization can handle alone. Yet for many providers, developing effective collaborative networks can feel challenging. Through Switchboard’s nationwide mapping and referral efforts, we have seen firsthand how […]
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Watch this 11-minute video to transform your client communications from drained one-on-one explainer to video-powered problem solver, so you can scale your capacity and increase your impact with the clients who need support the most.
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On-Demand Support for Newcomers and Service Providers For Service Providers: The Switchboard Community Support Line (SCSL) The SCSL is a free helpline and email service that connects community partners serving ORR-eligible newcomers (local service providers, community groups, local institutions, etc.) with expert guidance and referrals—live and on demand—so you get answers in minutes, not days. […]
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This tip sheet provides strategies to encourage newcomer youth and families to participate in programs and services. It is a companion to the Info Guide: Strategies to Increase Refugee and Newcomer Youth and Family Participation in Programs and Services and offers quick, actionable tips for real-world application. These strategies can be applied in both mandatory […]
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The Society of Refugee Healthcare Providers organizes the International Refugee & Migration Health Conference (IRMHC), which is the largest refugee health conference globally. Annually, IRMHC brings together health care professionals, resettlement and service providers, researchers, community members, students, policy makers, and public health professionals. The 2025 IRMHC was hosted in Halifax, Nova Scotia, Canada, and […]
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Hosted on September 18, 2025. Across the U.S., many refugee service providers and community organizations are working hard to connect newcomers with essential services. However, these efforts often take place without a clear understanding of what resources are available, where the service gaps exist, or how to create more coordinated support systems. This webinar introduced […]
