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Switchboard

Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.

 
Tool or Template

In-Home Health and Safety Checklist

Refugee families, service providers, and health care providers have voiced concerns about monitoring the safety of refugees’ new residences, both inside and outside the home.

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February 20, 2024 No Comments
Tool or Template

Welcome Corps Support Line FAQ

This resource, developed by Switchboard, provides answers to frequently asked questions regarding the Welcome Corps Support Line (WCSL). The WCSL offers technical assistance to private

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February 14, 2024 No Comments

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Business,Woman,Using,Calculator,For,Do,Math,Finance,On,Wooden

TOPIC:

Case Management, Financial Literacy

SUBTOPIC:

Resource Collection: Financial Empowerment for Refugees and Newcomers

PUBLISHED BY:

DATE:

A refugee’s resettlement journey involves not only acclimating to a new environment, but also learning the intricacies of a new financial system often vastly different from that of their home country. Navigating personal finance is thus a challenging task for many newcomers. Gaining a thorough understanding of the U.S. financial system empowers newcomers with the […]

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service and health care providers

TOPIC:

Case Management, Health

SUBTOPIC:

Health Care

Service and Health Care Provider Collaboration: Promoting Clients’ Health Through Improved Coordination

PUBLISHED BY:

DATE:

Service providers (such as resettlement agencies and community-based organizations) and primary health care providers (clinicians) both have the best interests of clients’ health in mind. But demanding caseloads and lack of clarity around roles can make collaboration difficult. This guide, created by Switchboard in partnership with the Society of Refugee Healthcare Providers, highlights tips from […]

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in home

TOPIC:

Case Management, Housing, Safety

SUBTOPIC:

Housing Orientation

In-Home Health and Safety Checklist

PUBLISHED BY:

DATE:

Refugee families, service providers, and health care providers have voiced concerns about monitoring the safety of refugees’ new residences, both inside and outside the home. This checklist, which focuses mostly on safety concerns inside of the home, is based on a survey of providers’ experiences. It can be a useful reference during meetings or home […]

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Screenshot 2024-02-14 at 2.24.49 PM

TOPIC:

Community Engagement

SUBTOPIC:

Welcome Corps Support Line FAQ

PUBLISHED BY:

DATE:

This resource, developed by Switchboard, provides answers to frequently asked questions regarding the Welcome Corps Support Line (WCSL). The WCSL offers technical assistance to private sponsorship groups (PSGs) in the form of general resettlement guidance, access to shared learning resources (such as self-paced trainings, information guides, videos, etc.), information about local community supports, and referrals […]

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pexels-alyssa-deardorff-5357766

TOPIC:

Safety

SUBTOPIC:

Emergency Preparedness, Safety Planning

Helping Clients Prepare for Extreme Winter Weather: Resources for Before, During, and After the Storm

PUBLISHED BY:

DATE:

Many parts of the U.S. are currently experiencing winter conditions including snow, ice, and extremely cold temperatures. Service providers should ensure that newcomer clients understand the necessary steps to prepare for extreme winter weather and have adequate resources for coping with winter storms and hazards. Many clients have never experienced cold winter environments and may […]

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Considerations

TOPIC:

Case Management, Organizational Development

SUBTOPIC:

Case Documentation

Considerations for Implementing New Case Management Software in Resettlement Programs

PUBLISHED BY:

DATE:

Case management software has numerous benefits for organizations and clients, including unified record keeping; continuity of information among staff members; increased ability to meet compliance obligations; and increased ease in conducting monitoring, evaluating, and reporting. However, understanding what software best fits your programmatic needs and effectively implementing it can be complex. This guide, developed by […]

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pexels-judit-peter-1766604-2

TOPIC:

Case Management

SUBTOPIC:

Case Documentation

Case Management Documentation: Making the Paperwork Work for You

PUBLISHED BY:

DATE:

While most case managers know that proper documentation is crucial for maintaining ethical standards and program compliance, it can often feel burdensome and overwhelming. Case managers experiencing this overwhelm may look for ways to make paperwork more efficient and meaningful. This blog post explores ways to streamline processes so that documentation supports, rather than hinders, […]

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Screenshot 2024-02-07 at 9.51.14 AM

TOPIC:

Adult Education, Case Management

SUBTOPIC:

English Language Skills

Enhancing Your Client-Advocate Relationships: Navigating Literacy and Cultural Challenges When Serving Afghan Clients

PUBLISHED BY:

DATE:

Hosted on February 6, 2024, the training was delivered by Harriet Amelia Wessel, pro bono attorney volunteer with VECINA; Mary Ann McLean, passionate immigrant advocate and a Department of Justice Accredited Representative with VECINA; and, Kristen Nilsen, VECINA attorney. When representing a newcomer client, you will need them to provide you with basic biographical data […]

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SDRCC Photo

TOPIC:

Organizational Development

SUBTOPIC:

Ethnic Community Based Organizations (ECBO), Fundraising

Diversifying Funding as an ECBO: Four Keys to the Coalition Approach to Fundraising

PUBLISHED BY:

DATE:

As providers for their community, ethnic community-based organizations (ECBOs) take on a variety of important roles—all of which require adequate funding. Without proper funding, ECBOs would be unable to pay for programs and activities for their communities, training for their staff and volunteers, and basic business expenses. Many ECBOs first turn to grants provided by […]

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Unposed,Group,Of,Creative,Business,People,In,An,Open,Concept

TOPIC:

Employment

SUBTOPIC:

Job Development, Job Readiness

What strategies improve the outcomes of refugee women in employment programs?

PUBLISHED BY:

DATE:

This evidence summary, authored by Switchboard, summarizes the state of available evidence regarding strategies to improve the employment rates of refugee women in employment programs. Limited but growing evidence shows positive impacts of national policies on the employment rates of refugees. Canada’s Educational Credential Assessment requirement for economic migrants and private sponsorship programs has shown […]

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