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Society of Refugee Healthcare Providers
Switchboard

Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.

 

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Screenshot 2024-04-05 at 1.00.55 PM

TOPIC:

Case Management, Health

SUBTOPIC:

Health Care

Problem-Solving Health Care Access Issues: Supporting Clients in Overcoming Common Obstacles

PUBLISHED BY:

DATE:

Newcomers may experience multiple issues accessing health care, including transportation, interpretation, competing demands, insurance, and barriers to follow-up care. While these issues are often systemic and rooted in inequities, and there are no perfect solutions, there are several ways service providers can support clients in overcoming barriers and advocating for their health. This guide, created […]

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TOPIC:

Case Management, Child and Family Services

SUBTOPIC:

Child Wellbeing

What Strategies Support the Mental Health of Unaccompanied Refugee Minors?

PUBLISHED BY:

DATE:

There is strong evidence that therapeutic strategies grounded in cognitive behavioral therapy (CBT) reduce mental health symptoms among unaccompanied refugee minors (URMs). â–ª Three systematic reviews, three scoping reviews, and five suggestive studies highlight the reduction of post-traumatic stress disorder (PTSD) and trauma-related symptoms and other forms of mental health distress when interventions are grounded […]

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Screenshot 2024-04-04 at 10.09.50 AM

TOPIC:

Case Management, Child and Family Services

SUBTOPIC:

Child Wellbeing

Fundamentals of Mandatory Reporting: A Guide for Refugee Service Providers in the U.S.

PUBLISHED BY:

DATE:

Refugee service providers play important roles in supporting newcomer clients’ safety and wellness. This includes being knowledgeable about mandatory reporting of abuse and neglect of children and vulnerable adults. This information guide explains what mandatory reporting entails—providing guidelines on who is considered a mandated reporter and how to make a mandated report. Because bias, cultural […]

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TOPIC:

Digital Inclusion, Organizational Development

SUBTOPIC:

The Eight Stages of Co-creation: Tips for Refugee Service Providers on Using Inclusive Approaches in Their Work

PUBLISHED BY:

DATE:

Switchboard’s Emerging Technology team provides training and technical assistance (TTA) on the integration of emerging technologies into resettlement programming, with a current focus on virtual reality (VR). Co-creation is at the heart of this exciting new TTA area. This blog post describes how service providers can use design thinking and the co-creative process through technology […]

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Screenshot 2024-03-21 at 10.34.26 AM

TOPIC:

Monitoring and Evaluation

SUBTOPIC:

Project Design and M&E Planning, Using Data and Evidence

Introduction to Evidence-Based Project Design

PUBLISHED BY:

DATE:

Using empirical evidence to inform project design can help practitioners in the refugee resettlement space maximize our projects’ benefits, while minimizing unintended harm. This webinar will cover how to use evidence to inform project design, in addition to some key M&E-related terms. Participants will also learn about two important logic models: theories of change and […]

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Screenshot 2024-03-26 at 2.57.01 PM

TOPIC:

Case Management, Employment

SUBTOPIC:

Career Advancement, Job Development, Job Readiness

Creating High Quality Newcomer Resumes: Template and Sample

PUBLISHED BY:

DATE:

These resources, developed by Switchboard, are specifically intended to assist case managers in preparing clients for employment and should be used as a guide alongside the accompanying blog post.

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TOPIC:

Case Management, Employment

SUBTOPIC:

Career Advancement, Job Development

Answering FAQs on Creating Effective Newcomer Resumes and Using Switchboard’s Resume Template

PUBLISHED BY:

DATE:

Describing Experience Effectively The task of documenting international work experience and education on a newcomer’s resume can be daunting, especially when assisting clients who have informal work experience or expertise in a highly technical industry. This blog is Switchboard’s second post related to resume-building. If you are new to this topic, start with our first […]

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Screenshot 2024-03-26 at 9.42.25 AM

TOPIC:

Case Management

SUBTOPIC:

Case Documentation

Sample Comprehensive Case Management Onboarding Guide

PUBLISHED BY:

DATE:

This Comprehensive Case Management Onboarding Guide is a framework for onboarding new staff members who will provide case management services in the context of refugee service delivery. It is meant to be customized to include training specific to your organization, including any in-house requirements, as well as specific focus areas for the programs and populations […]

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Screenshot 2024-03-21 at 10.23.04 AM

TOPIC:

Child and Family Services

SUBTOPIC:

Bullying, Youth Education, Youth Mentorship

Bullying Prevention & Response When Supporting Refugee Students

PUBLISHED BY:

DATE:

Hosted on March 20, 2024 the training was delivered by Madina Masumi, Switchboard Training Officer. Refugee and newcomer students are more likely to be bullied and may not understand how to effectively manage these situations, which could lead to further feelings of social isolation and stress. This webinar will focus on supporting refugee students who […]

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TOPIC:

Digital Inclusion

SUBTOPIC:

Welcoming Communities

Overcoming Challenges in Digital Inclusion

PUBLISHED BY:

DATE:

Digital Inclusion is a new focus area for Switchboard, with a new team! Freschta Naseri, Digital Inclusion Coordinator, brings over 5 years’ experience in resettlement services and comes to the team from the IRC Dallas office. Julie Heller, Digital Inclusion Manager, brings over 25 years’ experience in media and education and comes to the team […]

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