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This blog post describes a training and technical assistance (TTA) experience with the International Rescue Committee’s (IRC) Sacramento office, in which the Emerging Technology team at Switchboard collaborated with service providers, a local high school, and Afghan newcomer youth. Using design thinking and the co-creative process, they filmed a 360 immersive video to support the […]
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Switchboard’s Emerging Technology team provides training and technical assistance (TTA) on the integration of emerging technologies into resettlement programming, with a current focus on virtual reality (VR). Co-creation is at the heart of this exciting new TTA area. This blog post describes how service providers can use design thinking and the co-creative process through technology […]
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Digital Inclusion is a new focus area for Switchboard, with a new team! Freschta Naseri, Digital Inclusion Coordinator, brings over 5 years’ experience in resettlement services and comes to the team from the IRC Dallas office. Julie Heller, Digital Inclusion Manager, brings over 25 years’ experience in media and education and comes to the team […]
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This toolkit, developed by Switchboard, offers refugee service providers an introduction to virtual reality (VR) in the context of resettlement and integration programming. Through this guide, users will learn promising practices for integrating VR as a training tool in programs that support refugees and other newcomers. Future Switchboard resources will provide more details about the […]
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This resource, developed by Switchboard and VECINA, serves as a comprehensive toolkit for service providers and clients to navigate myUSCIS online accounts effectively. It offers clear instructions and insights to enhance comprehension and streamline processes. By empowering service providers with this resource, clients can confidently manage their immigration procedures with ease. While traditional mail filing […]
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Welcome to the Switchboard Podcast! Switchboard is a one-stop resource hub for organizations in the United States that provide services to Office of Refugee Resettlement (ORR)-eligible newcomers. Switchboard offers a library of learning resources, an online evidence database, on-demand self-paced e-learning courses, regular live learning opportunities, and customized technical assistance. This episode features a conversation […]
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This resource, developed by Afghan Clinic, provides instructions on how to join a Zoom meeting. It is available in English and Dari.
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For newcomers to equitably receive the vital integration services they are eligible for, language access is essential. As service providers know, working with a professional in-person or telephonic interpreter from the same cultural and linguistic background as the client is always ideal. But live interpretation is not always possible given the demands of newcomer services. […]
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Switchboard has compiled a list of mobile apps to support refugee service providers in navigating challenges of interpretation, translation, and resource-sharing in linguistically and culturally supportive ways.
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This resource, created by CARRE, is intended to help service providers educate clients on how to respond to online threats or harassment. It is aimed at children and youth at risk of online sexual exploitation, or “sexploitation.” Tips include: Block: Instead of responding to the person bothering you online, immediately block them. DO NOT send […]
