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Mental Health and Psychosocial Support (MHPSS) is a spectrum of support services available to refugee and newcomer clients. Services can range from broad social-emotional support, via wellness groups and creative activities, to clinical behavioral health interventions focused on reducing symptoms of mental illness. MHPSS services can be embedded in resettlement, integrated into health clinics, provided […]


As a legal representative, establishing a climate of trust and partnership with clients is essential to your effectiveness. This guide, developed by Switchboard in partnership with VECINA, will help you think critically about how to use the first client meeting to start building that foundation. Keep in mind that there is no single way to […]


Bullying is a pervasive issue in schools, affecting millions of children worldwide. Refugee students, already vulnerable due to displacement and trauma, face heightened risks of bullying. This guide aims to help community-based organizations, school staff, and resettlement agencies recognize bullying, understand why refugee populations are more vulnerable, and provide effective prevention and response strategies.

As refugee housing providers, we understand the challenges newcomers face in finding and retaining stable housing. Navigating maintenance, budgeting for repairs, communicating with landlords, and accessing local resources can all be overwhelming. This guide aims to support both newcomers and their service providers by providing guidance on home maintenance for successful integration.  Note: while the […]

Newcomers may experience multiple issues accessing health care, including transportation, interpretation, competing demands, insurance, and barriers to follow-up care. While these issues are often systemic and rooted in inequities, and there are no perfect solutions, there are several ways service providers can support clients in overcoming barriers and advocating for their health. This guide, created […]


Refugee service providers play important roles in supporting newcomer clients’ safety and wellness. This includes being knowledgeable about mandatory reporting of abuse and neglect of children and vulnerable adults. This information guide explains what mandatory reporting entails—providing guidelines on who is considered a mandated reporter and how to make a mandated report. Because bias, cultural […]


Adjustment of status (AOS) is the process by which noncitizens in the United States obtain lawful permanent residence, informally known as “getting a green card.” There are multiple categories of eligibility by which a noncitizen may adjust status, with specific requirements for each category. This resource, developed by Switchboard and VECINA, is intended for attorneys […]

This resource, developed by CARRE and the International Rescue Committee, is a client facing handout with information on what hate crimes and hate incidents are, how to remain safe, and reporting options. This resource is available in Arabic, Dari, French, Pashto, Spanish, Swahili, English, and Somali.

This toolkit, developed by the National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM), the Center for Adjustment, Resilience, and Recovery (CARRE), and the Cultural Orientation Resource Exchange (CORE) is designed to help service providers and organizations better understand the principles and practices of Cultural Validation and Translation Review. It also includes templates, tips, and […]

Service providers (such as resettlement agencies and community-based organizations) and primary health care providers (clinicians) both have the best interests of clients’ health in mind. But demanding caseloads and lack of clarity around roles can make collaboration difficult. This guide, created by Switchboard in partnership with the Society of Refugee Healthcare Providers, highlights tips from […]