Resource Topic: Case Management

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This research summary describes the state of available evidence regarding the impacts of interventions with newcomers with a disability or chronic illness. The summary highlights that cultural adaptations and connections can significantly benefit newcomers with chronic illnesses by improving self-efficacy, health knowledge, and access to healthcare. Studies on community health navigators and cultural case workers […]

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Hosted on ​​Thursday, April 18, 2024, the training was delivered by Maya Wahrman, MSW, LSW, is a Switchboard Training Officer. Many refugee service providers are mandated reporters—they are required to report when they have a reasonable belief or know that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Yet some service providers […]

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As a legal representative, establishing a climate of trust and partnership with clients is essential to your effectiveness. This guide, developed by Switchboard in partnership with VECINA, will help you think critically about how to use the first client meeting to start building that foundation. Keep in mind that there is no single way to […]

Newcomers may experience multiple issues accessing health care, including transportation, interpretation, competing demands, insurance, and barriers to follow-up care. While these issues are often systemic and rooted in inequities, and there are no perfect solutions, there are several ways service providers can support clients in overcoming barriers and advocating for their health. This guide, created […]

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There is strong evidence that therapeutic strategies grounded in cognitive behavioral therapy (CBT) reduce mental health symptoms among unaccompanied refugee minors (URMs). ▪ Three systematic reviews, three scoping reviews, and five suggestive studies highlight the reduction of post-traumatic stress disorder (PTSD) and trauma-related symptoms and other forms of mental health distress when interventions are grounded […]

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Refugee service providers play important roles in supporting newcomer clients’ safety and wellness. This includes being knowledgeable about mandatory reporting of abuse and neglect of children and vulnerable adults. This information guide explains what mandatory reporting entails—providing guidelines on who is considered a mandated reporter and how to make a mandated report. Because bias, cultural […]

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These resources, developed by Switchboard, are specifically intended to assist case managers in preparing clients for employment and should be used as a guide alongside the accompanying blog post.

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Describing Experience Effectively The task of documenting international work experience and education on a newcomer’s resume can be daunting, especially when assisting clients who have informal work experience or expertise in a highly technical industry. This blog is Switchboard’s second post related to resume-building. If you are new to this topic, start with our first […]

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This Comprehensive Case Management Onboarding Guide is a framework for onboarding new staff members who will provide case management services in the context of refugee service delivery. It is meant to be customized to include training specific to your organization, including any in-house requirements, as well as specific focus areas for the programs and populations […]

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During the holy month of Ramadan, many Muslims fast—that is, refrain from eating or drinking—from sunrise until sundown. This year, Ramadan occurs from March 11 to April 10, 2024.  But many newly arrived Muslims are still learning to navigate the food resources available to them, and some are living in temporary accommodation with limited cooking appliances, […]