Resource Topic: Case Management

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The “Refugee Community Education Video Index,” authored by Catholic Charities, is a comprehensive resource featuring a curated collection of videos on a wide range of topics, including health, estate planning, English learning, and more. This index is thoughtfully categorized by language to ensure accessibility and relevance for diverse refugee communities. By providing easily accessible educational […]

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Hosted on Friday, July 19, 2024, the training was delivered by Caroline Dilts, LICSW, the Refugee Program Manager at the Research Program for Children and Adversity at the Boston College School of Social Work; Farhad Sharifi, MSW, a recent Afghan evacuee who was initially at Camp Atterbury; Maliha Raza Khan, MA, a nonprofit consultant with […]

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The Matching Grant program (MG) helps refugees and other Office of Refugee Resettlement (ORR)-eligible populations overcome barriers and quickly find jobs. Since 1979, the goal of MG has been to facilitate refugee family integration and self-sufficiency through employment—by providing case management, English language training, and employment services over a 240-day service period, all without accessing […]

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Hosted on June 6, 2024, the training was delivered by Caroline Dilts, LICSW, Refugee Program Manager at the Research Program for Children and Adversity at the Boston College School of Social Work; Rochelle Frounfelker, ScD, assistant professor in the College of Health at Lehigh University; Farhad Sharifi, MSW, recent Afghan evacuee who was initially at […]

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Hosted on May 30, 2024 the training was delivered by Maya Wahrman, MSW, LSW, (she/her), Switchboard Training Officer; Kansiime Shalom (they/them), resettlement caseworker at the International Rescue Committee; and, Craig M. Mortley, MSc, (he/him), emerging social worker-scholar. ​​ Many refugees and other newcomers who identify as LGBTQ+ (lesbian, gay, bisexual, transgender, queer, and other identities) […]

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This research summary describes the state of available evidence regarding the impacts of interventions with newcomers with a disability or chronic illness. The summary highlights that cultural adaptations and connections can significantly benefit newcomers with chronic illnesses by improving self-efficacy, health knowledge, and access to healthcare. Studies on community health navigators and cultural case workers […]

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Hosted on ​​Thursday, April 18, 2024, the training was delivered by Maya Wahrman, MSW, LSW, is a Switchboard Training Officer. Many refugee service providers are mandated reporters—they are required to report when they have a reasonable belief or know that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Yet some service providers […]

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As a legal representative, establishing a climate of trust and partnership with clients is essential to your effectiveness. This guide, developed by Switchboard in partnership with VECINA, will help you think critically about how to use the first client meeting to start building that foundation. Keep in mind that there is no single way to […]

Newcomers may experience multiple issues accessing health care, including transportation, interpretation, competing demands, insurance, and barriers to follow-up care. While these issues are often systemic and rooted in inequities, and there are no perfect solutions, there are several ways service providers can support clients in overcoming barriers and advocating for their health. This guide, created […]

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There is strong evidence that therapeutic strategies grounded in cognitive behavioral therapy (CBT) reduce mental health symptoms among unaccompanied refugee minors (URMs). ▪ Three systematic reviews, three scoping reviews, and five suggestive studies highlight the reduction of post-traumatic stress disorder (PTSD) and trauma-related symptoms and other forms of mental health distress when interventions are grounded […]