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Newcomer households encounter major obstacles in securing affordable and suitable housing due to high rental costs, discrimination, and limited housing stock. These issues can be mitigated by increased funding for newcomer-specific housing programs, forming partnerships with local landlords and developers, and enforcing anti-discrimination policies. This template, designed for resettlement coordinators, housing specialists, case managers, program […]

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This document is a template to budget and allocate resources for housing programs for newcomers and contains four pages to guide you through housing resource allocation. The first page, Sample Budget Summary, offers a blank overview of what a complete template will look like, with definitions of relevant terms. The second page includes a Sample […]

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To best serve their clients, service providers should seek to maximize the effectiveness of their programming within budgetary constraints. This template, designed for resettlement coordinators, housing specialists, case managers, program directors, and policy analysts within refugee service providers, aims to guide you through analyzing the cost-effectiveness of your housing program and generate recommendations for further […]

This checklist, created in partnership with the Society of Refugee Healthcare Providers, aims to guide conversations between case managers and clients to help newcomer parents prepare for the pre- and post-natal (postpartum) periods of pregnancy in the U.S. Even if someone has experienced pregnancy in another country, understanding the expectations, resources, and cultural norms specific […]

This resource, created in partnership with the Society of Refugee Healthcare Providers, is for service providers to reference with newcomers who will be giving birth in the U.S. Service providers should encourage clients to pack their hospital bag a few weeks prior to their due date, to ensure they have the supplies they need ready […]

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These resources, developed by Switchboard, are specifically intended to assist case managers in preparing clients for employment and should be used as a guide alongside the accompanying blog post.

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This Comprehensive Case Management Onboarding Guide is a framework for onboarding new staff members who will provide case management services in the context of refugee service delivery. It is meant to be customized to include training specific to your organization, including any in-house requirements, as well as specific focus areas for the programs and populations […]

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Refugee families, service providers, and health care providers have voiced concerns about monitoring the safety of refugees’ new residences, both inside and outside the home. This checklist, which focuses mostly on safety concerns inside of the home, is based on a survey of providers’ experiences. It can be a useful reference during meetings or home […]

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This resource, developed by Switchboard, provides answers to frequently asked questions regarding the Welcome Corps Support Line (WCSL). The WCSL offers technical assistance to private sponsorship groups (PSGs) in the form of general resettlement guidance, access to shared learning resources (such as self-paced trainings, information guides, videos, etc.), information about local community supports, and referrals […]

This guide was developed by OPORA and the International Rescue Committee. It is available in English and Ukrainian. This guide covers the fundamental aspects of mental health and well-being. Each discussed topic combines theoretical and practical knowledge that can be used to manage one’s own well-being and mental health. It is intended to support Ukrainians […]