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Resource Type: Tool or Template
Tool or Template

Case Note Template

Case notes are important tools used to track service providers’ interactions with clients and document relevant program data. This template, developed by Switchboard, is an

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November 2, 2023
Tool or Template

Water Safety

This resource about water safety will help service providers become more knowledgeable so they can educate clients about these topics. These flyers can be given

Read More »
July 12, 2023
Tool or Template

Heat Safety

This resource about extreme heat safety will help service providers become more knowledgeable so they can educate clients about these topics. These flyers can be

Read More »
June 26, 2023

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Sample Interview

TOPIC:

Case Management, Organizational Development

SUBTOPIC:

Case Documentation

Sample Intensive Case Management Onboarding Guide

PUBLISHED BY:

DATE:

The Preferred Communities (PC) program provides intensive case management services to refugees and ORR-eligible populations with special needs within five years of arrival to the U.S. Intensive case management (ICM) staff support recipients in the areas of long-term case management, health and medical interventions, mental health interventions, and social adjustment services, among others. This Intensive […]

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Case Note Template Image

TOPIC:

Case Management

SUBTOPIC:

Case Documentation

Case Note Template

PUBLISHED BY:

DATE:

Case notes are important tools used to track service providers’ interactions with clients and document relevant program data. This template, developed by Switchboard, is an example of how case notes may be standardized for your program. This template is intended to be customized to align with your program’s unique needs and compliance requirements. This document […]

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Helping Clients checklist

TOPIC:

Case Management, Health

SUBTOPIC:

Health Care

Helping Clients Prepare for Medical Appointments: Checklist

PUBLISHED BY:

DATE:

Helping clients prepare for primary care and specialist medical appointments beyond the U.S. Domestic Medical Examination for Newly Arriving Refugees (domestic medical screening) can help ensure the best use of time for both clients and health clinics. It also enables clients and clinics to address health needs. This checklist, developed by Switchboard, is not a […]

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CDC-TB-U4U-Social-Orangic-Arrivals-Static-V1_ENG

TOPIC:

Health

SUBTOPIC:

Tuberculosis

Uniting for Ukraine Sample Newsletter and Text Message Content

PUBLISHED BY:

DATE:

Health departments, public health partners, and groups working with arrivals from Ukraine and their sponsors can use this sample newsletter and text message content to increase awareness about the tuberculosis (TB) screening requirements as part of the Uniting for Ukraine program. These resources are available in Ukrainian, Russian, and English.

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CDC-TB-U4U-Social-Orangic-Sponsors-Static-V2_ENG-medium

TOPIC:

Health

SUBTOPIC:

Tuberculosis

Uniting for Ukraine Social Media Resources

PUBLISHED BY:

DATE:

Health departments, public health partners, and groups working with arrivals from Ukraine through the Uniting for Ukraine program and their sponsors can use these sample social media posts to increase awareness about the tuberculosis (TB) screening requirements as part of the Uniting for Ukraine program. These resources are available in Ukrainian, Russian, and English.

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CARRE_23_8_Trafficking-Info-Sheet

TOPIC:

Employment, Safety

SUBTOPIC:

Employment Rights

Am I in a Dangerous Working Situation? Anti-Trafficking Resource

PUBLISHED BY:

DATE:

CARRE, Framework and the IRC Anti-Trafficking Technical Advisors developed several client and provider facing resources to help combat child labor trafficking. These resources include a one-page child and youth-facing information sheet, as well as a customizable PowerPoint and accompanying facilitator’s guide for staff wanting to raise awareness about labor trafficking and child labor trafficking within […]

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Navigating-Housing-Screening-Pic

TOPIC:

Housing

SUBTOPIC:

Federal Housing Programs

Navigating Housing Screening Criteria

PUBLISHED BY:

DATE:

During the process when landlords and housing providers screen rental applicants, they often require documentation that newcomers typically do not have upon arrival in the United States. To decrease this barrier to entry, this resource, created by Refugee Housing Solutions (RHS) in partnership with Switchboard, outlines alternative documentation that landlords and housing providers should expect […]

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Safety

TOPIC:

Health, Safety

SUBTOPIC:

Water Safety

PUBLISHED BY:

DATE:

This resource about water safety will help service providers become more knowledgeable so they can educate clients about these topics. These flyers can be given to clients to introduce or reinforce the safety guidance. They are available in 10 languages: Arabic, Dari, English, French, Kinyarwanda, Pashto, Russian, Spanish, Swahili, and Ukrainian. 

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Housing-Checklist

TOPIC:

Housing

SUBTOPIC:

Housing Orientation

Rental Responsibilities and Housing Necessities Checklist

PUBLISHED BY:

DATE:

Securing housing is an essential aspect of care for newcomers. But doing so in the current housing market can be very difficult. This downloadable resource can help case managers, housing coordinators, and community sponsors and supporters, including private sponsor groups (PSGs), stay organized from housing search through move-in.

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Heat-Safety-1

TOPIC:

Health

SUBTOPIC:

Heat Safety

PUBLISHED BY:

DATE:

This resource about extreme heat safety will help service providers become more knowledgeable so they can educate clients about these topics. These flyers can be given to clients to introduce or reinforce the safety guidance. They are available in 10 languages: Arabic, Dari, English, French, Kinyarwanda, Pashto, Russian, Spanish, Swahili, and Ukrainian. 

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