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Newcomer youth may face child protection concerns related to abuse, neglect, exploitation, or trafficking. This guide introduces the basics of child protection in the newcomer youth context and provides practical strategies for building safe, healing-centered environments. It can be used as a starting point for foster parents, case managers, and service providers. Additional resources, linked…
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This 10-minute microlearning video introduces the Unaccompanied Refugee Minor (URM) Program, which operates in 15 U.S. states to support some of the most vulnerable youth arriving without parents or legal guardians. The video explains who URMs are, how they enter the U.S. through two main pathways (overseas resettlement as “M4” refugee minors or identification within…
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Who should use this checklist? This checklist is intended for refugee service providers who are involved in collecting, using, and managing data for reporting and compliance. They may be monitoring and evaluation (M&E) staff, direct service providers, or others, depending on the structure of their organization. The checklist can be used by an individual or…
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This tool serves three main goals: 1. It demonstrates how data-sharing can strengthen connections between newcomer-serving organizations, agencies, and local systems, ultimately building stronger partnerships and improving outcomes for newcomers. 2. It equips service providers, local government agencies, and community-based organizations with guidance to identify key data sources and priority issues, allowing for more accurate…
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Hosted on September 4th, 2025, the training was delivered by Jenna Christie-Tabron, LMSW, MFT, Senior Training Officer, Switchboard and Megan Rafferty, MA, LPC, LAC, Mental Health and Wellness Training Officer, Switchboard. While filled with hope and possibility, resettlement can be an extremely stressful process. Newcomers often face unfamiliar systems, new employment, high living costs, cultural…
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Hosted on August 27th, 2025, the training was delivered by Maria Laura Arabbo, MA, Executive Director, VECINA; Charlotte English, Staff Attorney, Tennessee Justice for Our Neighbors (TNJFON); Ashley DiGiore, MA, DOJ-Accredited Representative, Immigration Legal Services Program Director, Westside Community Center; Alexandra Miller, JD, Senior Advisor, VECINA; and Mamadou Balde, Immigration Legal Service Program Manager, Catholic…
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Supporting Newcomers with Rental Housing: Key Information to Share with Clients Do you get questions from clients about finding safe, affordable housing in the U.S.? This comprehensive overview provides information you can share with your clients about the rental process, from understanding leases and managing expectations to budgeting and conducting pre-move-in inspections. Switchboard has partnered…
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Hosted on August 20, 2025, the training was delivered by Katie Zanoni, EdD, Senior Learning & Evidence Officer, International Rescue Committee; Sarah Diner, MA, MPH, Program Officer, Research, Switchboard; Monica Indart, PsyD, Clinical Supervisor, International Rescue Committee; Myja Maki, LCSW, Program Manager and Clinical Supervisor, International Rescue Committee; and, Miriam Potocky, MSW, PhD, Researcher, Switchboard.…
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The workload capacity calculator helps staff, program leads, and agencies evaluate how staff time is allocated to help determine what a sustainable workload might look like.
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This toolkit offers a comprehensive, client-centered framework for caseworkers, supervisors, and managers providing case management services to individuals and families affected by conflict, persecution, violence, environmental disasters, and human rights violations. Given the varied and evolving demographics of those served, case management must be flexible and responsive to unique needs.
