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Are you a service provider working with refugees and newcomers who are ambivalent about change? This blog describes how you can transition from traditional “advice giving” to a more transformative client-centered approach through Motivational Interviewing, including practical tools you can start using today. Introduction Like all people, refugees and newcomers can be ambivalent about change,…
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In designing programs to respond to the needs of refugees in the U.S, service providers have the opportunity to improve program processes and take steps towards becoming more data- driven and evidence-based. Data-driven programs are those where data shapes program design and informs decision making during the life of the program. Evidence-based programs are those…
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Across the resettlement network, staff and partners are noticing an uptick in community questions about newcomers. Many people want clarity about who is arriving and how local services support them. These questions usually stem from uncertainty or limited information. When people have few opportunities to interact with newcomers or understand how resettlement works, conversations can…
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Households may experience food insecurity when access to food is limited, inadequate, or unsafe. Food insecurity affects many families across the United States, including immigrant and refugee households. Collecting reliable data helps community organizations: Understand the needs of the families they serve Design better programs and services Strengthen funding applications Advance advocacy efforts Compare their…
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For newcomers to fully benefit from virtual and information services (VIS), they must be able to navigate technology with confidence. Many newcomers, however, face barriers that limit their ability to engage online, access information, and participate in virtual services. This guide presents five core challenges to digital access, along with steps you can take to…
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As funding streams tighten and resettlement agencies operate with fewer staff, building strong community partnerships is critical. Newcomers’ needs are complex, requiring holistic, coordinated responses that no single organization can handle alone. Yet for many providers, developing effective collaborative networks can feel challenging. Through Switchboard’s nationwide mapping and referral efforts, we have seen firsthand how…
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An indicator matrix (also referred to as a monitoring and evaluation framework) is ideally part of a monitoring and evaluation (M&E) plan, though it is often developed at the start of the grant or program. This tool outlines the data points you plan to use to measure the success of an intervention, known as indicators.…
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U.S. Citizenship and Immigration Services (USCIS) is expected to make policy changes that will affect many of the refugees we serve. This information is critical for clients to understand, and we encourage you to share it widely so affected individuals can seek legal assistance when needed. For more resources on supporting clients during this time,…
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To be successful, evaluation and research projects must be adequately resourced. Allocating sufficient funds for the staff involved in the project, including members of your own team and any partners or consultants, is a crucial component of budgeting. The Research/Evaluation Time & Effort Calculator can help estimate the number and time and effort percentage of…
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Information and communication technology (ICT) refers to all devices, software, services, and applications that communicate, process, or manage information. Appropriate ICT is essential for virtual services to newcomers. To develop virtual services and select appropriate ICT, providers need to understand newcomers’ access levels, skills, and preferences. Key areas to survey include language needs, general literacy,…
