Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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Data and evidence are useful tools when planning interventions to support refugee and newcomer clients. This information can help set you up for success by supporting informed decisions about how to allocate limited resources. Without a clear understanding of how these concepts differ and where they fit into the project design cycle, however, the process […]
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Resettlement organizations often invest substantial time and effort into data collection. Whether the data you collect is required by a funder or simply of interest to your team, you can maximize its value by analyzing it and crafting effective stories from it for a variety of audiences. Rather than providing in-depth descriptions of analysis methods, […]
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Are you a service provider looking to help your newcomer clients build lasting financial security? This post offers practical, field-tested strategies for building credit, promoting savings, and supporting asset development, that are ready for use in your programming today. For refugee and immigrant service providers, the first 90 days of resettlement are often consumed by […]
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Hosted on September 17, 2026, the training was delivered by Krysti Nellermoe, Senior Program Officer for Emerging Technologies and Digital Literacy, Switchboard; and Kimberly Inez Mays, Senior Program Officer for Digital Platforms and AI, Switchboard. Resettlement service providers are navigating a new kind of challenge: how to integrate artificial intelligence (AI) tools into their […]
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Hosted on September 16, 2026, the training was delivered by Kristen Allen, Training Officer, Switchboard; and Ana Maria Teixeira, Director of Initial Resettlement, International Rescue Committee. At the beginning of 2026, resettlement for newly arriving refugees and other eligible populations underwent a significant change with the launch of the Program of Initial Resettlement (PIR). […]
Trauma-focused evidence-based interventions (EBIs) can support healing for children and families who have experienced forced displacement. Most EBIs, however, weren’t designed with newcomer communities in mind. Adapting an EBI to the community you serve helps you reach target outcomes, build trust, and extend care to people that services often miss. Whether you’re a practitioner, a […]
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Supporting newcomers with disabilities requires understanding both the resettlement process and the disability-related systems and services available in the United States. This information guide offers foundational information for providers who help support newcomers with disabilities in navigating rights, services, and community resources in the United States. The guide explains disability rights, accommodations, and services. It […]
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Hosted on September 9th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard; and Kristen Allen, Training Officer, Switchboard. Refugee service providers nationwide are engaging with clients remotely through fully virtual or hybrid services, reaching people who might otherwise go unserved. This webinar explored the difference between fully virtual services and hybrid […]
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Hosted on September 2nd, 2026, the training was delivered by Jasmine Griffin, MA, LPC, Training Officer, Switchboard; and Aley Kent, Senior Technical Advisor for Food Security and Agriculture, IRC. Webinar Overview Food insecurity can affect many aspects of a newcomer’s well-being, influencing physical health, emotional wellness, family stability, and their ability to succeed at school, work, and in their communities. While many newcomers may […]
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This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Guineans who are arriving to the U.S. Guinea has experienced decades of political instability, and the human rights conditions that lead Guineans to seek asylum are complex and ongoing. Switchboard produced this backgrounder to help the following audiences provide culturally […]
