Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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Thoughtful data collection is essential whether your goal is to carry out research, conduct evaluations, or monitor program performance and impact. A clear, intentional data collection plan helps us make sure we can collect the information we need, draw useful conclusions about our programs, and inform program budgets, staffing needs, and timelines. This document presents […]
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As of January 1, 2026, all newly arrived refugees and Special Immigrant Visa (SIV) holders are eligible to be served under the Program of Initial Resettlement (PIR). This new program, operated by the Office of Refugee Resettlement (ORR) within the U.S. Department of Health and Human Servies (HHS), provides case management, housing placement, direct financial […]
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Hosted on May 20th, 2026, the training was delivered by Krysti Nellermoe, Senior Program Officer for Emerging Technologies and Digital Literacy, Switchboard; Campeon Ramirez, Program Coordinator for Emerging Technologies, Switchboard; and Sierra Arlidge, Independent Living Program Supervisor at Lutheran Community Services Northwest. Roundtable Overview Do you find yourself explaining the same processes to clients over […]
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Thoughtful data collection is essential whether your goal is to carry out research, conduct evaluations, or monitor program performance and impact. A clear, intentional data collection plan helps us make sure we can collect the information we need, draw useful conclusions about our programs, and inform program budgets, staffing needs, and timelines. This document presents […]
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Program data can help us make informed decisions about the services we deliver. However, to be useful, data needs to be of good quality (relevant, valid, accurate, complete, and timely) and processes must be in place to regularly analyze and act upon this data and to feed learning back into program design and service delivery. […]
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This tip sheet will help you incorporate digital literacy into your case management practice to support newcomer clients in building self-sufficiency. When clients improve their digital literacy skills, they gain confidence and are better equipped to engage with you, other service providers, and their new communities. Use the tips and resources below in coordination with […]
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A logic model is a graphic representation that defines all the building blocks required to bring about a given long-term goal. A theory of change (ToC) is a type of logic model that provides a visual representation of the change process, usually using arrows. Developing one can help your team: make sure that the logic […]
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A logic model is a tool that visually depicts the rationale behind an intervention. Logic models show how the activities you plan to implement can lead to the changes you hope to see. This tipsheet introduces the two most common types of logic models used for project design in resettlement work, theories of change and […]
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Logical frameworks, known as logframes, are project design tools that help you clearly outline the data you plan to collect to measure the results of a project. While logframes are sometimes required for grant proposals, you can also use them to support internal learning by planning to collect data that best helps you understand whether […]
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Service providers who want to build healthy working relationships with clients must establish clear boundaries early and maintain them throughout the service period. Appropriate boundaries are crucial to trauma-informed care. They help set realistic expectations for the service relationship and engender safety and accountability for clients and staff alike. Saying “no” or setting limits can […]
