Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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In housing programs for refugees and other newcomers, thoughtful engagement of volunteers and interns can expand capacity and enhance program delivery. The four strategies below can help you successfully partner with a “hidden workforce” of volunteers and interns to support newcomers in finding safe, stable housing.
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Recent federal changes to Employment Authorization Documents are creating new challenges for newcomer workers and the service providers who support them. This blog post outlines what providers need to know and offers practical strategies for keeping clients employed and connected to services during periods of documentation uncertainty. Across the refugee- and immigrant-serving field, providers are […]
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The Annual Survey of Refugee Service Providers (ASRSP) Pilot surveyed 346 refugee service providers across the U.S. in January 2025 to capture insights into their professional experiences, well-being, and working conditions. This report highlights key findings on burnout, mental health, direct service delivery, workplace safety, and organizational conditions, alongside actionable insights and Switchboard resources for […]
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Professionals working with refugees and other newcomers are often driven by a strong sense of responsibility, but unrealistic expectations and unclear boundaries can lead to burnout and reduced effectiveness. Trauma-informed care (TIC) reminds us that client support and staff well-being are deeply interconnected. The four tips below offer guidance for maintaining empathy and clear professional […]
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Are routine administrative activities limiting your ability to spend time and energy on the casework that really matters? In this blog post, we discuss real-world applications of artificial intelligence (AI) tools that can help you address common challenges and free up your time for more complex resettlement tasks requiring human judgment. This is Part Two […]
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As artificial intelligence (AI) tools become more common in resettlement service delivery, service providers need practical guidance for introducing these tools to clients transparently, obtaining informed consent, and maintaining trust across cultural and language differences. This guide covers how to prepare for AI use in service delivery, communicate clearly with clients, and respond to common […]
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Substance use concerns among newcomer youth in shared living environments require a thoughtful, non-clinical response that balances household stability with individual support. This tip sheet is designed for service providers and caregivers supporting newcomer youth in foster homes, group homes, independent living settings, or other communal placements. The resource walks through six practical steps: setting […]
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Onboarding new monitoring and evaluation (M&E) staff requires a structured introduction to data collection, project design, data quality, analysis, and reporting. This guide provides a customizable framework for agencies to orient staff whose roles include M&E responsibilities, pairing curated reading materials, recorded webinars, and e-learning courses with hands-on reflection activities. Topics span M&E fundamentals, logic […]
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Hosted on June 17th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard Roundtable Overview Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and […]
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There are many technology tools that can help resettlement staff complete data tasks, but the best tool for you will depend on your specific context. This worksheet offers a series of question prompts that will walk you through important considerations for selecting the right tool, including your organizational context, your goals for the tool, and […]
