Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
PUBLISHED BY:
A logic model is a tool that visually depicts the rationale behind an intervention. Logic models show how the activities you plan to implement can lead to the changes you hope to see. This tipsheet introduces the two most common types of logic models used for project design in resettlement work, theories of change and […]
PUBLISHED BY:
Logical frameworks, known as logframes, are project design tools that help you clearly outline the data you plan to collect to measure the results of a project. While logframes are sometimes required for grant proposals, you can also use them to support internal learning by planning to collect data that best helps you understand whether […]
PUBLISHED BY:
Service providers who want to build healthy working relationships with clients must establish clear boundaries early and maintain them throughout the service period. Appropriate boundaries are crucial to trauma-informed care. They help set realistic expectations for the service relationship and engender safety and accountability for clients and staff alike. Saying “no” or setting limits can […]
PUBLISHED BY:
Evaluation questions, also called key evaluation questions or KEQs, are the high-level questions an evaluation project is designed to answer. KEQs are not the individual questions you ask during data collection, such as those used in a survey questionnaire, interview, or focus group discussion. Instead, KEQs define what the project team seeks to learn and […]
PUBLISHED BY:
A research/evaluation after-action learning review is a process of reflection (via meeting, workshop, or other form of consultation) at the end of a research or evaluation project. Its goal is to reflect not on the program or policy studied, but on the design and implementation of the research/evaluation project itself. Learning from these meetings is […]
PUBLISHED BY:
Research and evaluation projects are more likely to be successful if they are adequately resourced. The full cost of such a project goes beyond the staff hours needed to collect the necessary data. This tipsheet and checklist help you plan an appropriate budget for your research or evaluation project, prompting you to consider potential expenses […]
PUBLISHED BY:
Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Providers must manage the legal requirements and procedures while also preparing their clients for what to expect and supporting them through it. This toolkit provides sample […]
PUBLISHED BY:
Hosted on April 15th, 2026, the training was delivered by Claire Hopkins, Training Officer, Switchboard Unaccompanied Refugee Minors (URMs)* often face distinct challenges as they strive for greater independence while coping with past trauma, adjusting to a new culture, and managing competing demands in their daily lives. These challenges can make it difficult for youth to maintain motivation or […]
PUBLISHED BY:
In refugee resettlement, we often collect a lot of data to report on and learn about our programming. This is often a team effort, especially when it comes to collecting and entering data on case management programming. Quality data is key to a smooth reporting process and supports internal learning, so this guide includes tips […]
PUBLISHED BY:
Does your organization aspire to do research? Going beyond routine program monitoring and evaluation, research is a systematic investigation conducted to contribute to or fill a gap in evidence or knowledge. Impact evaluations are common research projects in refugee resettlement work. Regardless of the motivation, research including impact evaluations can be difficult for an organization […]
