Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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Supporting Newcomers with Rental Housing: Key Information to Share with Clients Do you get questions from clients about finding safe, affordable housing in the U.S.? This comprehensive overview provides information you can share with your clients about the rental process, from understanding leases and managing expectations to budgeting and conducting pre-move-in inspections. Switchboard has partnered…
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Hosted on August 20, 2025, the training was delivered by Katie Zanoni, EdD, Senior Learning & Evidence Officer, International Rescue Committee; Sarah Diner, MA, MPH, Program Officer, Research, Switchboard; Monica Indart, PsyD, Clinical Supervisor, International Rescue Committee; Myja Maki, LCSW, Program Manager and Clinical Supervisor, International Rescue Committee; and, Miriam Potocky, MSW, PhD, Researcher, Switchboard.…
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The workload capacity calculator helps staff, program leads, and agencies evaluate how staff time is allocated to help determine what a sustainable workload might look like.
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This toolkit offers a comprehensive, client-centered framework for caseworkers, supervisors, and managers providing case management services to individuals and families affected by conflict, persecution, violence, environmental disasters, and human rights violations. Given the varied and evolving demographics of those served, case management must be flexible and responsive to unique needs.
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About Confluence Tech conferences are often accused of chasing the next big thing: flashy tools, buzzwords, and speculative breakthroughs. Confluence 2025 took a different path. Switchboard gathered more than 100 refugee service providers, technologists, government partners, and researchers this past June at Civic Hall in New York City for two days of hands-on conversations about…
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This evidence summary summarizes the state of available evidence regarding the impacts of various intervention types on the level of food insecurity faced by newcomers.
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This document was developed in response to thoughtful questions submitted during the public webinar Family Violence: Core Concepts for Newcomer-Serving Organizations hosted on July 16, 2025. While we were not able to answer all the questions live, we hope the responses below provide helpful guidance and clarity as you support clients who may be experiencing…
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As a State Refugee Coordinator (SRC), you play a vital role in supporting newcomers by partnering with community-based organizations (CBOs). To help you strengthen these partnerships, Switchboard gathered insights from CBO leaders and staff through a national survey and input from SRCs through conversations the Office of Refugee Resettlement (ORR) facilitated. This blog offers practical…
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Hosted on July 31st, 2025, the training was delivered by Sarah Clarke, MSPH, Executive Director, Society of Refugee Healthcare Providers; Adrien Matadi, Technical Advisor, Society of Refugee Healthcare Providers; Tavia Mirassou-Wolf, MPH, Cultural Navigation Unit Supervisor, Colorado Department of Public Health and Environment; and Charmaine Jackson, RN, CRL. For clients with a preferred language other…
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Refugee and immigrant children often arrive in the U.S. with unique health care needs and experiences shaped by trauma, displacement, and cultural transition. Service providers play a critical role in ensuring the health, safety, and integration of newcomer children. This blog post outlines key recommendations for supporting newcomer children and their families’ health needs in…
