Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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This guide summarizes, as of May 2026, the benefits certain humanitarian immigrants may qualify for through the Office of Refugee Resettlement (ORR), including cash and medical assistance, employment services, English language instruction, and other federally funded programs. It outlines available supports for families with children, adults without minor children, older adults, and individuals with disabilities, […]
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Determining whether a newcomer is eligible for Office of Refugee Resettlement (ORR)-funded services can sometimes be a challenge. This resource collection is a starting point for service providers who are new to ORR eligibility requirements and documentation. It does not replace current ORR policy letters, program guidance, or state refugee office instructions. Mainstream public benefits, […]
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This webinar is geared toward direct service staff whose roles include producing case management documentation of client interactions. Supervisors may also benefit from this training to better support staff in maintaining high-quality documentation.
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Thoughtful data collection is essential whether your goal is to carry out research, conduct evaluations, or monitor program performance and impact. A clear, intentional data collection plan helps us make sure we can collect the information we need, draw useful conclusions about our programs, and inform program budgets, staffing needs, and timelines. This document presents […]
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As of January 1, 2026, all newly arrived refugees and Special Immigrant Visa (SIV) holders are eligible to be served under the Program of Initial Resettlement (PIR). This new program, operated by the Office of Refugee Resettlement (ORR) within the U.S. Department of Health and Human Servies (HHS), provides case management, housing placement, direct financial […]
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Hosted on May 20th, 2026, the training was delivered by Krysti Nellermoe, Senior Program Officer for Emerging Technologies and Digital Literacy, Switchboard; Campeon Ramirez, Program Coordinator for Emerging Technologies, Switchboard; and Sierra Arlidge, Independent Living Program Supervisor at Lutheran Community Services Northwest. Roundtable Overview Do you find yourself explaining the same processes to clients over […]
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Program data can help us make informed decisions about the services we deliver. However, to be useful, data needs to be of good quality (relevant, valid, accurate, complete, and timely) and processes must be in place to regularly analyze and act upon this data and to feed learning back into program design and service delivery. […]
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This tip sheet will help you incorporate digital literacy into your case management practice to support newcomer clients in building self-sufficiency. When clients improve their digital literacy skills, they gain confidence and are better equipped to engage with you, other service providers, and their new communities. Use the tips and resources below in coordination with […]
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A logic model is a graphic representation that defines all the building blocks required to bring about a given long-term goal. A theory of change (ToC) is a type of logic model that provides a visual representation of the change process, usually using arrows. Developing one can help your team: make sure that the logic […]
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A logic model is a tool that visually depicts the rationale behind an intervention. Logic models show how the activities you plan to implement can lead to the changes you hope to see. This tipsheet introduces the two most common types of logic models used for project design in resettlement work, theories of change and […]
