Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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As artificial intelligence (AI) tools become more common in resettlement service delivery, service providers need practical guidance for introducing these tools to clients transparently, obtaining informed consent, and maintaining trust across cultural and language differences. This guide covers how to prepare for AI use in service delivery, communicate clearly with clients, and respond to common […]
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Substance use concerns among newcomer youth in shared living environments require a thoughtful, non-clinical response that balances household stability with individual support. This tip sheet is designed for service providers and caregivers supporting newcomer youth in foster homes, group homes, independent living settings, or other communal placements. The resource walks through six practical steps: setting […]
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Onboarding new monitoring and evaluation (M&E) staff requires a structured introduction to data collection, project design, data quality, analysis, and reporting. This guide provides a customizable framework for agencies to orient staff whose roles include M&E responsibilities, pairing curated reading materials, recorded webinars, and e-learning courses with hands-on reflection activities. Topics span M&E fundamentals, logic […]
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Hosted on June 17th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard Roundtable Overview Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and […]
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There are many technology tools that can help resettlement staff complete data tasks, but the best tool for you will depend on your specific context. This worksheet offers a series of question prompts that will walk you through important considerations for selecting the right tool, including your organizational context, your goals for the tool, and […]
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Service providers working in housing cultivate many important relationships, including partnerships with landlords. This guide offers providers practical strategies for building and maintaining these partnerships, starting with initial outreach, moving into early support, and continuing with longer-term maintenance. Landlords are essential community partners whose cooperation directly determines the quality and quantity of housing available to […]
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Refugee service providers across the U.S. are integrating artificial intelligence (AI) into their work and have already found many useful ways to appropriately implement AI tools. But questions and considerations have also emerged: What about data privacy? What if AI gets something wrong? Can technology really fit into work that’s fundamentally about human connection and […]
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Changes in funding, staffing, program policies, and service availability can leave referral information outdated or unclear. When contacts or services are hard to confirm, staff may spend more time searching for information and newcomers may wait longer for support. This tip sheet provides practical steps to help you strengthen your referral network to ensure newcomers […]
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Logic models, including theories of change and logical frameworks (logframes) are valuable project design tools that can help you plan effective resettlement programming. This resource offers three templates you can use or adapt for creating your theory of change, and three for creating your logframe. Each includes examples to guide you in completing your logic […]
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This guide summarizes, as of May 2026, the benefits certain humanitarian immigrants may qualify for through the Office of Refugee Resettlement (ORR), including cash and medical assistance, employment services, English language instruction, and other federally funded programs. It outlines available supports for families with children, adults without minor children, older adults, and individuals with disabilities, […]
