Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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Evaluation questions, also called key evaluation questions or KEQs, are the high-level questions an evaluation project is designed to answer. KEQs are not the individual questions you ask during data collection, such as those used in a survey questionnaire, interview, or focus group discussion. Instead, KEQs define what the project team seeks to learn and […]
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A research/evaluation after-action learning review is a process of reflection (via meeting, workshop, or other form of consultation) at the end of a research or evaluation project. Its goal is to reflect not on the program or policy studied, but on the design and implementation of the research/evaluation project itself. Learning from these meetings is […]
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Research and evaluation projects are more likely to be successful if they are adequately resourced. The full cost of such a project goes beyond the staff hours needed to collect the necessary data. This tipsheet and checklist help you plan an appropriate budget for your research or evaluation project, prompting you to consider potential expenses […]
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Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Providers must manage the legal requirements and procedures while also preparing their clients for what to expect and supporting them through it. This toolkit provides sample […]
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Hosted on April 15th, 2026, the training was delivered by Claire Hopkins, Training Officer, Switchboard Unaccompanied Refugee Minors (URMs)* often face distinct challenges as they strive for greater independence while coping with past trauma, adjusting to a new culture, and managing competing demands in their daily lives. These challenges can make it difficult for youth to maintain motivation or […]
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In refugee resettlement, we often collect a lot of data to report on and learn about our programming. This is often a team effort, especially when it comes to collecting and entering data on case management programming. Quality data is key to a smooth reporting process and supports internal learning, so this guide includes tips […]
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Does your organization aspire to do research? Going beyond routine program monitoring and evaluation, research is a systematic investigation conducted to contribute to or fill a gap in evidence or knowledge. Impact evaluations are common research projects in refugee resettlement work. Regardless of the motivation, research including impact evaluations can be difficult for an organization […]
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Caseworkers often spend valuable time walking clients through the same basic processes again and again. Multimedia resources, like short videos, allow service providers to communicate more efficiently by replacing repetitive, time‑consuming one‑on‑one explanations with accessible and scalable resources. Creating a brief tutorial once in an accessible format and sharing it broadly ensures information is delivered […]
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In resettlement work, when staff time and capacity are limited, data-related tasks can sometimes feel much less important than delivering services to clients. Staff in charge of data entry may feel overwhelmed by other responsibilities or feel a duty to prioritize client-facing work. On the other hand, staff in charge of managing data quality may […]
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An 8.5×11 printable poster introducing Settle In’s free app and website that helps clients learn about life in the United States through resources, news, and direct messaging. Includes QR codes, web links, and contact information. Great for hanging in waiting rooms, sharing at outreach events, or distributing to staff who work directly with clients.
