Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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This resource, developed by Switchboard, summarizes the current evidence on providing telehealth services to newcomer communities. Drawing on strong and suggestive sources, the summary highlights that virtual mental health services can lead to positive outcomes for newcomers, despite challenges related to privacy and access to technology. It also finds that virtual perinatal mental health services…
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Ready to level up your data game? This short, interactive video breaks down the difference between having access to data and actually using it to answer the questions that matter. Whether you’re wrangling spreadsheets or working across teams, you’ll learn practical tips for moving from simply collecting data to strategically getting the data you want.…
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Hosted on April 23rd, 2025, the training was delivered by Danica Pucci, Switchboard Training Officer and Jasmine Griffin, MA, LPC, Switchboard Training Officer. Newcomers often encounter complex and challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated given past trauma exposure as well as cultural…
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This blog post is Part 2 of our two-part series on workplace rights for newcomers. If you haven’t read Part 1: Debunking Common Misconceptions, we recommend starting there for important background information that will strengthen your advocacy efforts. This post offers practical tools to help you support newcomer clients in overcoming common workplace challenges. You’ll learn…
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This blog highlights early childhood education (ECE) as a promising career pathway for newcomers, detailing various roles from child care providers to program directors along with their education requirements. It outlines opportunities to gain practical experience through internships and offers strategies for career advancement through leadership development, certifications, and professional networking. Service providers will find…
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Hosted on April 9, 2025, the training was delivered by Jennie Guilfoyle, Legal Director, VECINA; Jessica Daly, Pro Bono Coordinator, HIAS Pennsylvania; Jayme Cassidy, Pro Bono Transactions Counsel, McDermott Wil and Emery LLP; Kristin Clarens, Legal Aid Justice Center; and, Theresa Dykoschak, The Advocates for Human Rights. Nonprofit immigration legal service providers often seek to…
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While severe mental illness is rare, caseworkers should be knowledgeable about working with individuals facing these issues. This guide will provide foundational information about mental illness and how the resettlement sector can provide culturally responsive, trauma-informed services to support recovery. Please see the companion guide, Supporting Newcomers with Significant Medical Conditions, for more details about…
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Newcomers who develop digital skills find employment faster and achieve economic self-sufficiency sooner. By investing in digital literacy training, resettlement agencies can help newcomers build confidence and create meaningful connections as they transition from initial support to full workforce participation. Many local resettlement agencies have requested guidance on offering a robust digital literacy (DL) curriculum to…
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This blog offers practical strategies to advocate for wage increases on behalf of newcomer clients facing cost-of-living challenges. It offers concrete approaches for both direct advocacy with employers and for preparing clients to advocate for themselves. The blog also discusses common challenges and legal considerations that could arise. Understanding the Wage Challenge The rising cost…
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As measles outbreaks continue to emerge across the United States, service providers working with newcomer populations need accurate information and culturally appropriate resources. Understanding measles transmission, recognizing symptoms, and knowing vaccination recommendations are essential for protecting vulnerable communities. This blog post provides guidance and resources for service providers on measles—a highly contagious viral illness currently…
