Watch this 11-minute video to transform your client communications from drained one-on-one explainer to video-powered problem solver, so you can scale your capacity and increase your impact with the clients who need support the most.
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Watch this 11-minute video to transform your client communications from drained one-on-one explainer to video-powered problem solver, so you can scale your capacity and increase your impact with the clients who need support the most.
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Participatory methods expand the role and voice of clients in program design, implementation, and evaluation. When well-managed and resourced, they can empower refugee clients and improve services. Participation is a continuum: it can range from informing to consulting to full ownership. Approaches along the continuum vary by time and resource commitment as well as skills…
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This guide summarizes, as of December 2025, the benefits certain humanitarian immigrants may qualify for through the Office of Refugee Resettlement (ORR), including cash and medical assistance, employment services, English language instruction, and other federally funded programs. It outlines available supports for families with children, adults without minor children, older adults, and individuals with disabilities,…
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Collecting high-quality data is essential in refugee service work, whether for client needs assessments, program evaluations, or organizational learning. But sometimes even well-intentioned surveys can unintentionally create stress, reduce trust, or compromise the accuracy of the data collected. Switchboard’s Trauma-Informed Survey Toolkit (TIST) was developed to help service providers design surveys that are safe, respectful,…
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This blog post explores organizational risk management for ethnic community-based organizations (ECBOs), focusing on two critical areas: regulatory compliance and nonprofit insurance. It outlines federal, state, and local filing requirements to keep your organization in good standing, explains essential insurance coverage types, and provides practical tips informed by ECBO leaders in Switchboard’s community of practice.…
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This course is intended for resettlement staff who are involved in data collection or M&E activities. The course is set at an introductory level. It will be most useful for staff who are relatively new to data collection. This online self-directed course aims to help staff in resettlement settings recognize the pros and cons of…
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Mental Health and Psychosocial Support (MHPSS) is a spectrum of support services available to refugee and newcomer clients. Services can range from broad social-emotional support, via wellness groups and creative activities, to clinical behavioral health interventions focused on reducing symptoms of mental illness. MHPSS services can be embedded in resettlement, integrated into health clinics, provided…
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The Preferred Communities (PC) program provides intensive case management services to refugees and ORR-eligible populations with special needs within five years of arrival to the U.S. Intensive case management (ICM) staff support recipients in the areas of long-term case management, health and medical interventions, mental health interventions, and social adjustment services, among others. This Intensive…
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This Comprehensive Case Management Onboarding Guide is a framework for onboarding new staff members who will provide case management services in the context of refugee service delivery. It is meant to be customized to include training specific to your organization, including any in-house requirements, as well as specific focus areas for the programs and populations…
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Across the United States, food insecurity is rising, and many low-income families, including refugees, asylees, and other Office of Refugee Resettlement (ORR)-eligible populations, are finding it harder to keep nutritious food on the table. According to the U.S. Department of Agriculture, in 2023, nearly 47 million people, including 7.2 million children, lived in households that…
