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Program data can help us make informed decisions about the services we deliver. However, to be useful, data needs to be of good quality (relevant, valid, accurate, complete, and timely) and processes must be in place to regularly analyze and act upon this data and to feed learning back into program design and service delivery. […]
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Thoughtful data collection is essential whether your goal is to carry out research, conduct evaluations, or monitor program performance and impact. A clear, intentional data collection plan helps us make sure we can collect the information we need, draw useful conclusions about our programs, and inform program budgets, staffing needs, and timelines. This document presents […]
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Evaluation questions, also called key evaluation questions or KEQs, are the high-level questions an evaluation project is designed to answer. KEQs are not the individual questions you ask during data collection, such as those used in a survey questionnaire, interview, or focus group discussion. Instead, KEQs define what the project team seeks to learn and […]
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Does your organization aspire to do research? Going beyond routine program monitoring and evaluation, research is a systematic investigation conducted to contribute to or fill a gap in evidence or knowledge. Impact evaluations are common research projects in refugee resettlement work. Regardless of the motivation, research including impact evaluations can be difficult for an organization […]
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Developing and following SOPs can help make data quality assurance part of your culture and routine practices. SOPs can improve your data not just through having a consistent framework for resolving problems that may arise, but also by building staff confidence and dedication to quality data. This document provides sample SOPs in the context of a case […]
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An indicator matrix (also referred to as a monitoring and evaluation framework) is ideally part of a monitoring and evaluation (M&E) plan, though it is often developed at the start of the grant or program. This tool outlines the data points you plan to use to measure the success of an intervention, known as indicators. […]
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Monitoring and evaluation (M&E) and data staff in resettlement organizations are responsible for ensuring that team members submit quality data on a timely basis. Your team members may struggle to prioritize data collection and entry while they work to help clients meet their needs. This tip sheet aims to help you create an organizational culture […]
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The SMART criteria are well-accepted in the field of monitoring and evaluation as criteria for assessing the quality of project indicators (the variables that are tracked to measure changes or achievements in connection with an intervention). That said, the letters of the acronym have been defined in different ways. Common terms used when explaining the […]
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Are you working to design a new project or refine the design of an existing program? Switchboard’s Resource Library hosts a variety of project design resources to help guide you through the process. Strong project design starts with sound logic. Theories of change and logical frameworks (logframes) can both be considered types of logic models. A […]
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Many resettlement agencies want to design and deliver more evidence-based services, but providers often struggle with putting available evidence into action. Guidance from the field of implementation science can help address this challenge. This blog post defines implementation science, it includes tips for how to get started, and a case study from the Kentucky Office of Refugees (KOR).
