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Refugee and newcomer clients face a wide range of stressors that can contribute to crises before and during their resettlement, yet service providers are not always trained or licensed to respond to mental or physical health crises. This guide shares recommendations for non-clinical service providers to offer health crisis management to clients. Content warning: This…
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Writing Health Case Notes: Recommendations for Service Providers This information guide, created by Switchboard in partnership with the Society of Refugee Healthcare Providers, builds on Switchboard’s guide Creating High-Quality Case Management Documentation. You will learn the difference between health case notes and case management notes, the elements of a health case note, and storage and…
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Community health is stronger when all members are included, but refugee and newcomer families often face invisible barriers to care. This guide, created by Switchboard and the Society of Refugee Healthcare Providers, invites both service providers and community organizations to be part of collaborative, local solutions that leverage resources beyond the traditional health care system.…
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Hosted on July 31st, 2025, the training was delivered by Sarah Clarke, MSPH, Executive Director, Society of Refugee Healthcare Providers; Adrien Matadi, Technical Advisor, Society of Refugee Healthcare Providers; Tavia Mirassou-Wolf, MPH, Cultural Navigation Unit Supervisor, Colorado Department of Public Health and Environment; and Charmaine Jackson, RN, CRL. For clients with a preferred language other…
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Refugee and immigrant children often arrive in the U.S. with unique health care needs and experiences shaped by trauma, displacement, and cultural transition. Service providers play a critical role in ensuring the health, safety, and integration of newcomer children. This blog post outlines key recommendations for supporting newcomer children and their families’ health needs in…
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Protect Your Family is a health education campaign that was created for organizations serving sub-saharan African and Asian immigrant communities in the United States. These two posters cover Hepatitis B testing and Hepatitis B vaccines in shorter and longer, more detailed versions. The campaign has been rigorously translated in 15 languages and is fully customizable.…
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Protect Your Family is a health education campaign that was created for organizations serving sub-saharan African and Asian immigrant communities in the United States. These four videos cover Hepatitis B testing and Hepatitis B vaccines in shorter and longer, more detailed versions. The campaign has been rigorously translated in 15 languages and is fully customizable.…
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Protect Your Family is a health education campaign that was created for organizations serving sub-saharan African and Asian immigrant communities in the United States. These two fact sheets cover Hepatitis B testing and Hepatitis B vaccines. The campaign has been rigorously translated in 15 languages and is fully customizable. It also has translated and culturally…
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Do you get questions from clients about tuberculosis? This blog post provides language you can use to give an overview of TB to your clients and respond to frequently asked questions they may raise. Switchboard has also partnered with Settle In to share this information via the Settle In website in Ukrainian, Dari, and Spanish.…
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Hepatitis B is common all over the world, but people from certain countries in Africa and Asia have a higher risk. This campaign centers their perspectives and experiences, ensuring those most affected have influence over how the issue is framed. The result is health education materials that are community-informed, customizable, and culturally validated.
