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Writing Health Case Notes: Recommendations for Service Providers This information guide, created by Switchboard in partnership with the Society of Refugee Healthcare Providers, builds on Switchboard’s guide Creating High-Quality Case Management Documentation. You will learn the difference between health case notes and case management notes, the elements of a health case note, and storage and…
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Community health is stronger when all members are included, but refugee and newcomer families often face invisible barriers to care. This guide, created by Switchboard and the Society of Refugee Healthcare Providers, invites both service providers and community organizations to be part of collaborative, local solutions that leverage resources beyond the traditional health care system.…
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Newcomer adolescents (10–19 years old) and youth (15–24 years old) face distinct challenges as they navigate young adulthood in a new environment. Service providers can play a pivotal role in supporting this demographic by implementing tailored strategies. This blog post outlines key recommendations for supporting youth health needs in a family-centered, trauma-informed, and culturally responsive…
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Refugee and immigrant children often arrive in the U.S. with unique health care needs and experiences shaped by trauma, displacement, and cultural transition. Service providers play a critical role in ensuring the health, safety, and integration of newcomer children. This blog post outlines key recommendations for supporting newcomer children and their families’ health needs in…
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When screening newcomer clients for depression, anxiety, and post-traumatic stress disorder (PTSD), service providers need mental health screening tools that are simple and easy to use. Below we provide a brief introduction to these tools and links to resources with further information. With appropriate training, referral networks, and organizational support, these tools can be applicable…
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Wondering how you can help prepare newcomers for emergencies? Take a proactive approach! Newcomers should be familiar with local emergency protocols and available resources. Provide guidance about potential risks, share videos and tips on preparedness, and inform newcomers about how to access available support before, during, and after emergencies. You may also assist clients in…
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Wondering how you can help prepare newcomers for emergencies? Take a proactive approach! Newcomers should be familiar with local emergency protocols and available resources. Provide guidance about potential risks, share videos and tips on preparedness, and inform newcomers about how to access available support before, during, and after emergencies. You may also assist clients in…
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This episode of the Switchboard Podcast discusses the unique health challenges faced by Afghan women during and post-resettlement. Host Jesse Griggs speaks with Naheed Samadi Bahram, U.S. Country Director for Women for Afghan Women and a technical advisor for the Society of Refugee Healthcare Providers. Together, they explore how the healthcare system can better address…
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In this episode of the Switchboard Podcast, “Preparing for the Arrival of High-Risk Medical Cases,” we discuss essential strategies for resettlement service providers working with newcomers who have complex medical needs. Janet Kurczaba, Intensive Case Manager Supervisor, shares her expertise on identifying high-risk cases, collaborating with healthcare providers, and navigating challenges such as Medicaid enrollment,…
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In this episode of the Switchboard Podcast, “Collaborating with Pediatricians and Families to Care for Newcomer Children,” we discuss the unique challenges and best practices in providing healthcare to immigrant and refugee children. Dr. Anisa Ibrahim, a pediatrician and medical director at Harborview Pediatrics Clinic, shares her expertise on navigating the complexities of pediatric care…
