Target Audience: Service Provider

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This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Guineans who are arriving to the U.S. Guinea has experienced decades of political instability, and the human rights conditions that lead Guineans to seek asylum are complex and ongoing. Switchboard produced this backgrounder to help the following audiences provide culturally […]

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For most resettled refugees, the next steps in their immigration process are explained during cultural orientation. But many newcomers may still feel overwhelmed or uncertain about the process. This guide is designed to support refugee service providers—including caseworkers, managers, and others who work closely with Office of Refugee Resettlement (ORR)-eligible individuals—in strengthening their everyday processes […]

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Service providers’ communication with refugees is often mediated through language interpretation. Most refugee clients are multilingual and speak one or more languages in addition to English. While their English proficiency varies, many require language interpretation to communicate effectively and comfortably with service providers, particularly when discussing personal or sensitive matters. Therefore, it is crucial to […]

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Refugees and other newcomers may be less likely to access preventative health care, which includes eye care. As a service provider, you play a key role in educating newcomers about the importance of eye care and assisting them in scheduling appointments. This blog post reviews why eye care matters for newcomers, key information about vision […]

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This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Congolese who are arriving to the U.S. The ongoing crisis in the Democratic Republic of the Congo is complex and spans decades. Switchboard produced this backgrounder to help the following audiences provide culturally appropriate Cultural Orientation (CO) and other services […]

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This document summarizes the state of available evidence regarding the reciprocal impacts of mental health and economic integration among resettled populations.

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 Hosted on August 5th, 2026, the training was delivered by ​​​​​​​​Maya Wahrman, MSW, LSW, Training Officer, Switchboard   This webinar is Association of Social Work Boards (ASWB) ACE-approved to offer 1.5 Continuing Education (CE) credits. Complete the knowledge check and surveys here to get your free CEs today! Webinar Overview  ​​Many refugee service providers are mandated reporters—they’re required to […]

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Confused about how new policy changes affect newcomer health coverage? Use this blog post to identify alternative services and supports that newcomers may still qualify for. Accessing health care in the United States can be complicated, especially for newcomers. Health coverage helps pay for medical care, prescriptions, and other health-related costs. Historically, most ORR-eligible newcomers […]

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Supporting unaccompanied refugee minors (URMs) often involves helping foster parents navigate disagreements around household expectations, school requirements, and increasing independence. For refugee foster parents, these conversations are further shaped by cultural differences as refugee youth adapt to life in a new country. Though some foster parents may share aspects of a refugee youth’s cultural background […]

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Hosted on July 29th, 2026, the training was delivered by ​​Jasmine Griffin, MA, LPC, Training Officer, Switchboard, and Kristen L. Guskovict, MS, LCSW, Independent Consultant Webinar Overview  People resettling to the United States often face grief and loss at multiple points along their journey. In the most serious cases, this includes the death of loved […]