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On-Demand Support for Newcomers and Service Providers For Service Providers: The Switchboard Community Support Line (SCSL) The SCSL is a free helpline and email service that connects community partners serving ORR-eligible newcomers (local service providers, community groups, local institutions, etc.) with expert guidance and referrals—live and on demand—so you get answers in minutes, not days.…
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Guidance for resettlement staff on implementing quality data collection via focus group discussions A focus group discussion (FGD) is a data collection method that involves a structured interview with a small group of six to twelve people. A moderator asks respondents both standardized and follow-up questions to collect information about their experiences, feelings, and preferences.…
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Guidance for resettlement staff on quality survey data collection A survey is a data collection method that allows you to systematically gather information from a defined population. This guide walks through five steps to take when planning surveys and provides additional tips and resources that can help you in the process.
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Offers foundational knowledge about who URMs are, their journey to the US, the available programs, and how to support their integration. Intended for anyone who supports URMs, from case managers to educators. Especially helpful for those new to this population. After completing, you will: describe the URM program; identify unique experiences/challenges faced by URMs; recognize…
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Monitoring and evaluation (M&E) and data staff in resettlement organizations are responsible for ensuring that team members submit quality data on a timely basis. Your team members may struggle to prioritize data collection and entry while they work to help clients meet their needs. This tip sheet aims to help you create an organizational culture…
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Meaningful informed consent entails more than a participant’s signature on a consent form. The steps that we take for obtaining consent are crucial to safeguarding participants’ dignity, autonomy, and wellbeing, especially when collecting data from vulnerable populations. This guide introduces the concepts of informed consent and informed assent and walks through five questions to ask…
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The SMART criteria are well-accepted in the field of monitoring and evaluation as criteria for assessing the quality of project indicators (the variables that are tracked to measure changes or achievements in connection with an intervention). That said, the letters of the acronym have been defined in different ways. Common terms used when explaining the…
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This webinar is presented by Switchboard, a one-stop shop for refugee service providers in the United States. Learn more about Switchboard at www.SwitchboardTA.org Hosted on October 15, 2025, the training was delivered by Claire Hopkins, Training Officer, Switchboard & Senior Director, Safety, Health & Education Technical Unit, International Rescue Committee; Beth Farmer, Senior Training Officer,…
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On September 18, 2025, U.S. Citizenship and Immigration Services (USCIS) published a Federal Register Notice announcing implementation of the 2025 Naturalization Civics Test. Starting on October 20, 2025, the test will consist of 20 questions chosen from a pool of 128 rather than 10 questions from a pool of 100 in the 2008 version. Passing…
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You don’t need to be located in the same place as clients to help point them in the direction of useful services, resources, and reminders. Participants will learn from experts about how trusted apps, social media, and other virtual tools are supporting the sharing of accurate information to harder-to-reach communities. Speakers will discuss effective community…
