Each resettlement journey is unique, and clients arrive with different expectations about life in the United States. When those expectations don’t align with reality, clients can become confused and frustrated. If you serve newcomers through the Program of Initial Resettlement (PIR), you may have faced this challenge. Since PIR began in January 2026, providers have […]
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This guide is for educators who support newcomer students and families, such as students in the Unaccompanied Refugee Minors (URM) program. It can especially serve teachers, school counselors, enrollment staff, English language learning staff, special education staff, behavioral support staff, McKinney-Vento liaisons, and other school-based professionals.
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Earn your ASWB ACE-approved certificate worth 1.5 continuing education (CE) credits for completion of the free Switchboard webinar, Navigating Difficult Conversations with Clients. Newcomers often encounter complex, challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated given past trauma exposure and cultural differences. This webinar […]
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Earn your ASWB ACE-approved certificate worth 1.25 continuing education (CE) credits for completion of the free Switchboard webinar, Creating High-Quality Case Management Documentation. Writing case notes is an essential part of every case manager’s responsibilities, but creating them can be a time-consuming aspect of this very demanding profession. This webinar will cover the fundamentals of […]
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Switchboard’s free online self-paced course, Introduction to Adult Education Principles, introduces the core principles of adult learning alongside evidence-based instructional strategies tailored to adult students. You will learn how to incorporate these principles and strategies into your adult learning facilitation within the context of newcomer service provision. Course Objectives After completing this course, you will […]
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The people who serve within the United States refugee resettlement system are its core infrastructure. The quality, consistency, and reach of services for arriving refugees depend directly on the capacity and well-being of the workforce that delivers them. The Annual Survey of Refugee Service Providers (ASRSP) is the first nationwide effort to understand this workforce […]
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Play can be a powerful tool for making spaces feel safer and more welcoming to children. Creating a safe space is especially crucial when working with newcomer children, who experience the stresses of displacement and resettlement. Those working with this population, from therapists to caseworkers, can use play to help children understand complicated processes and […]
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In this collection of video clips, survivors of trafficking and anti-trafficking advocates share hard-won insights on how service providers can better recognize and support people who have experienced labor and sex trafficking. Many clips come from The Crossover Between Sex and Labor Trafficking: Elevation Without Segregation, a two-hour survivor-led panel on the intersections between the […]
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Hear directly from survivors of labor trafficking in this video playlist from Framework, a former project of the International Rescue Committee dedicated to giving service providers tools to combat labor trafficking. Through first-person testimonies and stories, survivors share their experiences of trafficking in industries such as agriculture, restaurants, traveling sales, and household work. They also […]