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Supporting newcomers with disabilities requires understanding both the resettlement process and the disability-related systems and services available in the United States. This information guide offers foundational information for providers who help support newcomers with disabilities in navigating rights, services, and community resources in the United States. The guide explains disability rights, accommodations, and services. It […]
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 Hosted on September 9th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard; and Kristen Allen, Training Officer, Switchboard. Refugee service providers nationwide are engaging with clients remotely through fully virtual or hybrid services, reaching people who might otherwise go unserved. This webinar explored the difference between fully virtual services and hybrid […]
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 Hosted on September 2nd, 2026, the training was delivered by ​​Jasmine Griffin, MA, LPC, Training Officer, Switchboard; and Aley Kent, Senior Technical Advisor for Food Security and Agriculture, IRC. Webinar Overview ​​Food insecurity can affect many aspects of a newcomer’s well-being, influencing physical health, emotional wellness, family stability, and their ability to succeed at school, work, and in their communities. While many newcomers may […]
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This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Guineans who are arriving to the U.S. Guinea has experienced decades of political instability, and the human rights conditions that lead Guineans to seek asylum are complex and ongoing. Switchboard produced this backgrounder to help the following audiences provide culturally […]
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For most resettled refugees, the next steps in their immigration process are explained during cultural orientation. But many newcomers may still feel overwhelmed or uncertain about the process. This guide is designed to support refugee service providers—including caseworkers, managers, and others who work closely with Office of Refugee Resettlement (ORR)-eligible individuals—in strengthening their everyday processes […]
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Service providers’ communication with refugees is often mediated through language interpretation. Most refugee clients are multilingual and speak one or more languages in addition to English. While their English proficiency varies, many require language interpretation to communicate effectively and comfortably with service providers, particularly when discussing personal or sensitive matters. Therefore, it is crucial to […]
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Refugees and other newcomers may be less likely to access preventative health care, which includes eye care. As a service provider, you play a key role in educating newcomers about the importance of eye care and assisting them in scheduling appointments. This blog post reviews why eye care matters for newcomers, key information about vision […]
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This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Congolese who are arriving to the U.S. The ongoing crisis in the Democratic Republic of the Congo is complex and spans decades. Switchboard produced this backgrounder to help the following audiences provide culturally appropriate Cultural Orientation (CO) and other services […]
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This document summarizes the state of available evidence regarding the reciprocal impacts of mental health and economic integration among resettled populations.
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 Hosted on August 5th, 2026, the training was delivered by ​​​​​​​​Maya Wahrman, MSW, LSW, Training Officer, Switchboard  This webinar is Association of Social Work Boards (ASWB) ACE-approved to offer 1.5 Continuing Education (CE) credits. Complete the knowledge check and surveys here to get your free CEs today! Webinar Overview ​​Many refugee service providers are mandated reporters—they’re required to […]
