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An indicator matrix (also referred to as a monitoring and evaluation framework) is ideally part of a monitoring and evaluation (M&E) plan, though it is often developed at the start of the grant or program. This tool outlines the data points you plan to use to measure the success of an intervention, known as indicators.…
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Collecting high-quality data is essential in refugee service work, whether for client needs assessments, program evaluations, or organizational learning. But sometimes even well-intentioned surveys can unintentionally create stress, reduce trust, or compromise the accuracy of the data collected. Switchboard’s Trauma-Informed Survey Toolkit (TIST) was developed to help service providers design surveys that are safe, respectful,…
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This course is intended for resettlement staff who are involved in data collection or M&E activities. The course is set at an introductory level. It will be most useful for staff who are relatively new to data collection. This online self-directed course aims to help staff in resettlement settings recognize the pros and cons of…
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Sometimes the information we want to learn about our resettlement programming is best captured by having conversations with our clients. Focus group discussions (FGDs) can be an efficient way of collecting this information since they allow you to talk to several clients at once. FGDs have the additional advantage of allowing you to observe group…
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Surveys are a powerful way to collect data about resettlement programming. They can help you measure outcomes of your work or gather feedback to help shape future projects. This guide provides tips and strategies to help you plan surveys that your clients understand, so the information you collect is more reliable. Guidance on practical considerations,…
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Meaningful informed consent entails more than a participant’s signature on a consent form. The steps that we take for obtaining consent are crucial to safeguarding participants’ dignity, autonomy, and wellbeing, especially when collecting data from vulnerable populations. This guide introduces the concepts of informed consent and informed assent and walks through five questions to ask…
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The SMART criteria are well-accepted in the field of monitoring and evaluation as criteria for assessing the quality of project indicators (the variables that are tracked to measure changes or achievements in connection with an intervention). That said, the letters of the acronym have been defined in different ways. Common terms used when explaining the…
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State and Local Data Resources for Planning Refugee Services and Consultations Purpose of This Document This tool serves three main goals: 1. It demonstrates how data-sharing can strengthen connections between newcomer-serving organizations, agencies, and local systems, ultimately building stronger partnerships and improving outcomes for newcomers. 2. It equips service providers, local government agencies, and community-based…
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Federal Data Resources for Planning Refugee Services and Consultations Purpose of This Document 1. To highlight how effective data-sharing can strengthen connections and coordination between newcomer-serving organizations and agencies, build stronger partnerships across local systems, and ultimately improve successful outcomes for newcomers. 2. To help service providers, local government agencies, and other community-based newcomer services…
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This checklist accompanies this toolkit: Trauma-Informed Survey Toolkit (TIST). Surveys are powerful tools for collecting data, shaping programs, informing policies, and improving services. But if designed or implemented without care, surveys can also replicate harm—particularly for individuals and communities who have experienced trauma. This toolkit provides practical guidance for practitioners and researchers who want to…
