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In resettlement work, when staff time and capacity are limited, data-related tasks can sometimes feel much less important than delivering services to clients. Staff in charge of data entry may feel overwhelmed by other responsibilities or feel a duty to prioritize client-facing work. On the other hand, staff in charge of managing data quality may […]
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Webinar Overview: Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with limited resources. This webinar presented the basics of collecting and using client feedback. In addition to traditional data collection approaches such as surveys and […]
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Meaningful informed consent entails more than a participant’s signature on a consent form. The steps that we take for obtaining consent are crucial to safeguarding participants’ dignity, autonomy and well-being, especially when collecting data from vulnerable populations. This template is intended to serve as a starting point when developing a consent form for a research […]
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To deliver data-driven, evidence-based programs for refugees, we need to ask the right questions and gather the right information. Data collection methods determine the type of information we can gather and influence data quality, affect the conclusions we’re able to draw, and have budget implications. Each data collection method has its pros and cons. To […]
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To deliver data-driven, evidence-based programs for refugees, we need to ask the right questions and gather the right information. To collect the most useful data, take time to carefully plan out what you want to know by identifying questions you want to answer. Be clear on why those questions matter, then identify the data you […]
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An indicator matrix (also referred to as a monitoring and evaluation framework) is ideally part of a monitoring and evaluation (M&E) plan, though it is often developed at the start of the grant or program. This tool outlines the data points you plan to use to measure the success of an intervention, known as indicators. […]
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Collecting high-quality data is essential in refugee service work, whether for client needs assessments, program evaluations, or organizational learning. But sometimes even well-intentioned surveys can unintentionally create stress, reduce trust, or compromise the accuracy of the data collected. Switchboard’s Trauma-Informed Survey Toolkit (TIST) was developed to help service providers design surveys that are safe, respectful, […]
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This course is intended for resettlement staff who are involved in data collection or M&E activities. The course is set at an introductory level. It will be most useful for staff who are relatively new to data collection. This online self-directed course aims to help staff in resettlement settings recognize the pros and cons of […]
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Sometimes the information we want to learn about our resettlement programming is best captured by having conversations with our clients. Focus group discussions (FGDs) can be an efficient way of collecting this information since they allow you to talk to several clients at once. FGDs have the additional advantage of allowing you to observe group […]
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Surveys are a powerful way to collect data about resettlement programming. They can help you measure outcomes of your work or gather feedback to help shape future projects. This guide provides tips and strategies to help you plan surveys that your clients understand, so the information you collect is more reliable. Guidance on practical considerations, […]
