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Successful programs serving refugees and newcomers are built on a foundation of coordinated, responsive, and client-centered services that support long-term stability, integration, and self-sufficiency. Delivering these programs effectively requires strong partnerships, thoughtful coordination, and a shared commitment to guiding newcomers through complex systems and connecting them with the resources they need to thrive. This onboarding…
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The U.S. refugee resettlement system is evolving rapidly. Shifting policies and new technologies are reshaping how services are delivered, often in ways that directly impact both refugees and the service providers who support them. Yet despite their central role, the voices of service providers are rarely captured systematically. Without their perspective, policymakers and program leaders…
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This tool serves three main goals: 1. It demonstrates how data-sharing can strengthen connections between newcomer-serving organizations, agencies, and local systems, ultimately building stronger partnerships and improving outcomes for newcomers. 2. It equips service providers, local government agencies, and community-based organizations with guidance to identify key data sources and priority issues, allowing for more accurate…
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The workload capacity calculator helps staff, program leads, and agencies evaluate how staff time is allocated to help determine what a sustainable workload might look like.
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This toolkit offers a comprehensive, client-centered framework for caseworkers, supervisors, and managers providing case management services to individuals and families affected by conflict, persecution, violence, environmental disasters, and human rights violations. Given the varied and evolving demographics of those served, case management must be flexible and responsive to unique needs.Â
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Do you field questions from newcomers who speak Haitian Creole? The Settle In team can help! Settle In responds to direct messages—both through text and voice—on topics including job search, public benefits eligibility, community resources, and more, within one business day. Haitian Creole and French have joined Dari, Pashto, Ukrainian, Russian, Spanish, and English as…
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This backgrounder contains historical, political, and cultural information to cultivate a general understanding of Afghans arriving in the U.S. The ongoing crisis in Afghanistan is complex and spans decades. This backgrounder was produced to aid U.S. Resettlement Agencies (RAs) and local service providers in providing orientation and culturally appropriate services to newly arrived Afghans. The…
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This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of refugees from Ukraine who are resettling in the United States. This backgrounder was produced to aid U.S. Resettlement Agencies (RAs) and other local service providers in providing orientation and culturally appropriate services to Ukrainian newcomers. The information provided is intended…
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This cultural backgrounder aims to help U.S. resettlement agencies (RAs), local affiliates, service providers, and practitioners better understand and support newly arrived Afrikaners in the U.S.Â
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This blog is for state-level actors and service providers, particularly those navigating transitions in the administration of refugee services. It explores strategies for managing change, preserving service continuity, and building organizational readiness, drawing on Switchboard’s recent conversations with several states who have successfully worked through challenging transitions. State Refugee Programs and Change Management As with…
