The workload capacity calculator helps staff, program leads, and agencies evaluate how staff time is allocated to help determine what a sustainable workload might look like.
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The workload capacity calculator helps staff, program leads, and agencies evaluate how staff time is allocated to help determine what a sustainable workload might look like.
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This toolkit offers a comprehensive, client-centered framework for caseworkers, supervisors, and managers providing case management services to individuals and families affected by conflict, persecution, violence, environmental disasters, and human rights violations. Given the varied and evolving demographics of those served, case management must be flexible and responsive to unique needs.Â
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Do you field questions from newcomers who speak Haitian Creole? The Settle In team can help! Settle In responds to direct messages—both through text and voice—on topics including job search, public benefits eligibility, community resources, and more, within one business day. Haitian Creole and French have joined Dari, Pashto, Ukrainian, Russian, Spanish, and English as…
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This backgrounder contains historical, political, and cultural information to cultivate a general understanding of Afghans arriving in the U.S. The ongoing crisis in Afghanistan is complex and spans decades. This backgrounder was produced to aid U.S. Resettlement Agencies (RAs) and local service providers in providing orientation and culturally appropriate services to newly arrived Afghans. The…
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This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of refugees from Ukraine who are resettling in the United States. This backgrounder was produced to aid U.S. Resettlement Agencies (RAs) and other local service providers in providing orientation and culturally appropriate services to Ukrainian newcomers. The information provided is intended…
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This cultural backgrounder aims to help U.S. resettlement agencies (RAs), local affiliates, service providers, and practitioners better understand and support newly arrived Afrikaners in the U.S.Â
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This blog is for state-level actors and service providers, particularly those navigating transitions in the administration of refugee services. It explores strategies for managing change, preserving service continuity, and building organizational readiness, drawing on Switchboard’s recent conversations with several states who have successfully worked through challenging transitions. State Refugee Programs and Change Management As with…
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This trauma-informed blog post provides practical strategies for service providers supporting forcibly displaced clients through program disruptions, emphasizing safety, transparency, collaboration, and respect for clients’ varied backgrounds and experiences. It outlines specific approaches for managing transitions—from preparing clients in advance to ensuring continuity of care—while acknowledging the emotional toll on both clients and staff. This…
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This template provides a professional and customizable format for service providers referring clients to external organizations or programs. It emphasizes the importance of securing client consent and a signed Release of Information (ROI) form before proceeding. The letter includes sections to personalize details about the client’s situation, the nature of services being requested, and contact…
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Hosted on April 23rd, 2025, the training was delivered by Danica Pucci, Switchboard Training Officer and Jasmine Griffin, MA, LPC, Switchboard Training Officer. ​​Newcomers often encounter complex and challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated given past trauma exposure as well as cultural…
