Creating Balance in Case Management

Hosted on 3/16/23, the training was delivered by Megan Rafferty, MA, LPC, LAC, Training Officer, Mental Health and Wellness and Tigest Coleman, MSW, LICSW, Senior Program Officer, Training

Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens.

This webinar will provide guidance on some of our most frequently asked questions on these topics. While there are no easy answers to these complex challenges, this webinar will share ideas that have helped many experienced case managers.

This webinar is geared toward case managers and other refugee service providers who find themselves struggling to balance the many responsibilities of case management and maintain work-life harmony.

After watching this 60-minute webinar, you will be able to:

  • Recognize several common challenges of case management while identifying strategies to set healthy professional boundaries with clients
  • Describe ways to improve work-life balance, including shifts in mindset and self-care strategies
  • Utilize new time management approaches and organizational tools to navigate high caseloads


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