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About Confluence Tech conferences are often accused of chasing the next big thing: flashy tools, buzzwords, and speculative breakthroughs. Confluence 2025 took a different path. Switchboard gathered more than 100 refugee service providers, technologists, government partners, and researchers this past June at Civic Hall in New York City for two days of hands-on conversations about…
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As a State Refugee Coordinator (SRC), you play a vital role in supporting newcomers by partnering with community-based organizations (CBOs). To help you strengthen these partnerships, Switchboard gathered insights from CBO leaders and staff through a national survey and input from SRCs through conversations the Office of Refugee Resettlement (ORR) facilitated. This blog offers practical…
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Do you get questions from clients about tuberculosis? This blog post provides language you can use to give an overview of TB to your clients and respond to frequently asked questions they may raise. Switchboard has also partnered with Settle In to share this information via the Settle In website in Ukrainian, Dari, and Spanish.…
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This blog is for state-level actors and service providers, particularly those navigating transitions in the administration of refugee services. It explores strategies for managing change, preserving service continuity, and building organizational readiness, drawing on Switchboard’s recent conversations with several states who have successfully worked through challenging transitions. State Refugee Programs and Change Management As with…
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This trauma-informed blog post provides practical strategies for service providers supporting forcibly displaced clients through program disruptions, emphasizing safety, transparency, collaboration, and respect for clients’ varied backgrounds and experiences. It outlines specific approaches for managing transitions—from preparing clients in advance to ensuring continuity of care—while acknowledging the emotional toll on both clients and staff. This…
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This blog showcases how 360° virtual reality (VR) videos are transforming refugee resettlement services in Seattle, Dallas, and Sacramento. With support from Switchboard’s Emerging Technologies Team providers have created immersive experiences that help newcomers navigate education systems, transportation, and community resources before encountering them in real life—building confidence while improving service delivery outcomes. Why Immersive…
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This blog post is Part 1 of our two-part series on workplace rights for newcomers. In this post, we debunk some common employment-related myths about newcomers and underscore accurate facts. For example, it’s a fact that newcomers can begin working while waiting for their Social Security number; newcomers can choose which valid documents to present…
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This blog post is Part 2 of our two-part series on workplace rights for newcomers. If you haven’t read Part 1: Debunking Common Misconceptions, we recommend starting there for important background information that will strengthen your advocacy efforts. This post offers practical tools to help you support newcomer clients in overcoming common workplace challenges. You’ll learn…
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This blog highlights early childhood education (ECE) as a promising career pathway for newcomers, detailing various roles from child care providers to program directors along with their education requirements. It outlines opportunities to gain practical experience through internships and offers strategies for career advancement through leadership development, certifications, and professional networking. Service providers will find…
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Newcomers who develop digital skills find employment faster and achieve economic self-sufficiency sooner. By investing in digital literacy training, resettlement agencies can help newcomers build confidence and create meaningful connections as they transition from initial support to full workforce participation. Many local resettlement agencies have requested guidance on offering a robust digital literacy (DL) curriculum to…
