Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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This blog is for state-level actors and service providers, particularly those navigating transitions in the administration of refugee services. It explores strategies for managing change, preserving service continuity, and building organizational readiness, drawing on Switchboard’s recent conversations with several states who have successfully worked through challenging transitions. State Refugee Programs and Change Management As with…
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Replay coming soon!
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This guide reviews the basics of family violence within refugee and newcomer families, including core concepts for survivor-centered service provision.
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This trauma-informed blog post provides practical strategies for service providers supporting forcibly displaced clients through program disruptions, emphasizing safety, transparency, collaboration, and respect for clients’ varied backgrounds and experiences. It outlines specific approaches for managing transitions—from preparing clients in advance to ensuring continuity of care—while acknowledging the emotional toll on both clients and staff. This…
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This template provides a professional and customizable format for service providers referring clients to external organizations or programs. It emphasizes the importance of securing client consent and a signed Release of Information (ROI) form before proceeding. The letter includes sections to personalize details about the client’s situation, the nature of services being requested, and contact…
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Hosted on May 15th, 2025 the training was delivered by ​​Rob Callus, Training Officer for Community Integration, Switchboard and Teddy Spelman, Program Officer of Tutoring & Instruction, IRC. Refugee and newcomer students are more likely to be bullied and may not understand how to effectively manage these situations, which could lead to further feelings of…