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Interest in trauma-informed approaches in schools is high throughout the US, UK, Australia, Canada and other countries, but the empirical evidence on whole-school responses to trauma is limited. This conceptual and theoretical review explores relevant literature; outlines existing conceptual models for trauma-informed organisations, including schools; reviews current evidence for individual components of conceptual models relevant…
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Hosted on December 10, 2025, this training was delivered by Maya Wahrman, Training Officer, Switchboard. Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar provides guidance on…
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Volunteerism plays a vital role in the extensive social service system. Previous research has shown that drivers of volunteering (DOVs) are associated with desirable outcomes such as improved volunteer performance and higher levels of volunteer engagement. However, limited attention has been paid to the differential effects of different DOVs on volunteer engagement and their mechanisms…
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Hosted on September 18, 2025. Across the U.S., many refugee service providers and community organizations are working hard to connect newcomers with essential services. However, these efforts often take place without a clear understanding of what resources are available, where the service gaps exist, or how to create more coordinated support systems. This webinar introduced…
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This 10-minute microlearning video introduces the Unaccompanied Refugee Minor (URM) Program, which operates in 15 U.S. states to support some of the most vulnerable youth arriving without parents or legal guardians. The video explains who URMs are, how they enter the U.S. through two main pathways (overseas resettlement as “M4” refugee minors or identification within…
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This tool serves three main goals: 1. It demonstrates how data-sharing can strengthen connections between newcomer-serving organizations, agencies, and local systems, ultimately building stronger partnerships and improving outcomes for newcomers. 2. It equips service providers, local government agencies, and community-based organizations with guidance to identify key data sources and priority issues, allowing for more accurate…
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Hosted on September 4th, 2025, the training was delivered by Jenna Christie-Tabron, LMSW, MFT, Senior Training Officer, Switchboard and Megan Rafferty, MA, LPC, LAC, Mental Health and Wellness Training Officer, Switchboard. While filled with hope and possibility, resettlement can be an extremely stressful process. Newcomers often face unfamiliar systems, new employment, high living costs, cultural…
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Hosted on August 27th, 2025, the training was delivered by Maria Laura Arabbo, MA, Executive Director, VECINA; Charlotte English, Staff Attorney, Tennessee Justice for Our Neighbors (TNJFON); Ashley DiGiore, MA, DOJ-Accredited Representative, Immigration Legal Services Program Director, Westside Community Center; Alexandra Miller, JD, Senior Advisor, VECINA; and Mamadou Balde, Immigration Legal Service Program Manager, Catholic…
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Hosted on August 20, 2025, the training was delivered by Katie Zanoni, EdD, Senior Learning & Evidence Officer, International Rescue Committee; Sarah Diner, MA, MPH, Program Officer, Research, Switchboard; Monica Indart, PsyD, Clinical Supervisor, International Rescue Committee; Myja Maki, LCSW, Program Manager and Clinical Supervisor, International Rescue Committee; and, Miriam Potocky, MSW, PhD, Researcher, Switchboard.…
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The workload capacity calculator helps staff, program leads, and agencies evaluate how staff time is allocated to help determine what a sustainable workload might look like.
