Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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For newcomers to fully benefit from virtual and information services (VIS), they must be able to navigate technology with confidence. Many newcomers, however, face barriers that limit their ability to engage online, access information, and participate in virtual services. This guide presents five core challenges to digital access, along with steps you can take to…
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As funding streams tighten and resettlement agencies operate with fewer staff, building strong community partnerships is critical. Newcomers’ needs are complex, requiring holistic, coordinated responses that no single organization can handle alone. Yet for many providers, developing effective collaborative networks can feel challenging. Through Switchboard’s nationwide mapping and referral efforts, we have seen firsthand how…
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An indicator matrix (also referred to as a monitoring and evaluation framework) is ideally part of a monitoring and evaluation (M&E) plan, though it is often developed at the start of the grant or program. This tool outlines the data points you plan to use to measure the success of an intervention, known as indicators.…
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U.S. Citizenship and Immigration Services (USCIS) is expected to make policy changes that will affect many of the refugees we serve. This information is critical for clients to understand, and we encourage you to share it widely so affected individuals can seek legal assistance when needed. For more resources on supporting clients during this time,…
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To be successful, evaluation and research projects must be adequately resourced. Allocating sufficient funds for the staff involved in the project, including members of your own team and any partners or consultants, is a crucial component of budgeting. The Research/Evaluation Time & Effort Calculator can help estimate the number and time and effort percentage of…
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Information and communication technology (ICT) refers to all devices, software, services, and applications that communicate, process, or manage information. Appropriate ICT is essential for virtual services to newcomers. To develop virtual services and select appropriate ICT, providers need to understand newcomers’ access levels, skills, and preferences. Key areas to survey include language needs, general literacy,…