Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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As artificial intelligence (AI) tools become more common in resettlement service delivery, service providers need practical guidance for introducing these tools to clients transparently, obtaining informed consent, and maintaining trust across cultural and language differences. This guide covers how to prepare for AI use in service delivery, communicate clearly with clients, and respond to common […]
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Substance use concerns among newcomer youth in shared living environments require a thoughtful, non-clinical response that balances household stability with individual support. This tip sheet is designed for service providers and caregivers supporting newcomer youth in foster homes, group homes, independent living settings, or other communal placements. The resource walks through six practical steps: setting […]
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Onboarding new monitoring and evaluation (M&E) staff requires a structured introduction to data collection, project design, data quality, analysis, and reporting. This guide provides a customizable framework for agencies to orient staff whose roles include M&E responsibilities, pairing curated reading materials, recorded webinars, and e-learning courses with hands-on reflection activities. Topics span M&E fundamentals, logic […]
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This checklist is designed to support refugee service providers in collaborating with health care providers to facilitate newcomers’ health care access. It is meant as a starting point, not a comprehensive list. Feel free to change or add items as necessary. Note that this checklist is not a compliance tool for any specific grant or program; always reference your grant agreement and terms for specific program requirements. For […]
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Hosted on June 17th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard Roundtable Overview ​​Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and […]
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There are many technology tools that can help resettlement staff complete data tasks, but the best tool for you will depend on your specific context. This worksheet offers a series of question prompts that will walk you through important considerations for selecting the right tool, including your organizational context, your goals for the tool, and […]