Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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Hosted on April 15th, 2026, the training was delivered by Claire Hopkins, Training Officer, Switchboard Unaccompanied Refugee Minors (URMs)* often face distinct challenges as they strive for greater independence while coping with past trauma, adjusting to a new culture, and managing competing demands in their daily lives. These challenges can make it difficult for youth to maintain motivation or […]
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In refugee resettlement, we often collect a lot of data to report on and learn about our programming. This is often a team effort, especially when it comes to collecting and entering data on case management programming. Quality data is key to a smooth reporting process and supports internal learning, so this guide includes tips […]
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Does your organization aspire to do research? Going beyond routine program monitoring and evaluation, research is a systematic investigation conducted to contribute to or fill a gap in evidence or knowledge. Impact evaluations are common research projects in refugee resettlement work. Regardless of the motivation, research including impact evaluations can be difficult for an organization […]
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Caseworkers often spend valuable time walking clients through the same basic processes again and again. Multimedia resources, like short videos, allow service providers to communicate more efficiently by replacing repetitive, time‑consuming one‑on‑one explanations with accessible and scalable resources. Creating a brief tutorial once in an accessible format and sharing it broadly ensures information is delivered […]
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In resettlement work, when staff time and capacity are limited, data-related tasks can sometimes feel much less important than delivering services to clients. Staff in charge of data entry may feel overwhelmed by other responsibilities or feel a duty to prioritize client-facing work. On the other hand, staff in charge of managing data quality may […]
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Helping newcomer clients navigate the U.S. health care system is both practical and important. This blog breaks down the five types of care, offers guidance on when to direct clients to each one, and includes client-facing resources to help newcomers orient themselves. For refugees and other newcomers, the U.S. health care system may look different […]