Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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Caseworkers often spend valuable time walking clients through the same basic processes again and again. Multimedia resources, like short videos, allow service providers to communicate more efficiently by replacing repetitive, time‑consuming one‑on‑one explanations with accessible and scalable resources. Creating a brief tutorial once in an accessible format and sharing it broadly ensures information is delivered […]
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In resettlement work, when staff time and capacity are limited, data-related tasks can sometimes feel much less important than delivering services to clients. Staff in charge of data entry may feel overwhelmed by other responsibilities or feel a duty to prioritize client-facing work. On the other hand, staff in charge of managing data quality may […]
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Helping newcomer clients navigate the U.S. health care system is both practical and important. This blog breaks down the five types of care, offers guidance on when to direct clients to each one, and includes client-facing resources to help newcomers orient themselves. For refugees and other newcomers, the U.S. health care system may look different […]
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An 8.5×11 printable poster introducing Settle In’s free app and website that helps clients learn about life in the United States through resources, news, and direct messaging. Includes QR codes, web links, and contact information. Great for hanging in waiting rooms, sharing at outreach events, or distributing to staff who work directly with clients.
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An 8.5×11 printable overview of Switchboard’s tools and services, including the resource library, webinars, eLearning courses, research, and technical assistance. Ideal for posting in your office, sharing at staff orientations, or displaying at conferences and community events.
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This tip sheet provides practical guidance for service providers and caregivers, such as foster parents. It focuses on supporting the mental and behavioral health of newcomer teens and emerging adults, including youth in the Unaccompanied Refugee Minor (URM) program. This guidance is not a clinical or diagnostic tool. Instead, it encourages noticing changes, listening with […]