Webinar Overview:
Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with limited resources. This webinar presented the basics of collecting and using client feedback. In addition to traditional data collection approaches such as surveys and needs assessment, participants learned about two-way communication strategies that could amplify client voice. We also discussed the roles of client advisory councils, working groups, and focus groups, as well as strategies for closing the client feedback loop.
After watching this webinar recording, you will be able to:
• Explain why collecting and using client feedback data was essential for effective services
• Compare feedback data collection approaches, including two-way communication strategies
• Identify ways to use client feedback to improve services and close the feedback loop
Who Will Benefit?
• Service providers interested in building a foundational understanding of collecting and incorporating client feedback
• Service providers new to roles involving program design, monitoring and evaluation, or client engagement Level: Introductory
