Case Management Foundations

Hosted on March 8, 2022, this training was delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC.

Do you want to improve your knowledge of case management? Do you want to learn practical ways to support and promote the psychosocial wellbeing of your refugee clients? This is part one of a four-part webinar series on the Fundamentals of Case Management. The series provides a foundational understanding of case management for refugee and immigrant service providers. It presents an introductory body of knowledge, reviews contextual and cultural considerations, and explores best and promising practices in psychosocial support programming.

By the end of this webinar, you will be able to:

  • Describe what case management means in the context of refugee service delivery;
  • Identify the three phases of case management;
  • Recognize the uniqueness of case management for refugee clients; and
  • Build trust and engagement to support adjustment and well-being.


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