Practical Guide to Working with Refugees: Skills, Techniques, and Considerations

Hosted on April 5, 2022, this training was delivered by delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC. Webinar transcript coming soon! 

Do you want to improve your knowledge of case management? Do you want to learn practical ways to support and promote the psychosocial wellbeing of your refugee clients? This webinar discussed practical concepts and skills including the cycle of case management, active listening, working with interpreters, goal setting, cultural considerations, service mapping, referrals, case consultation, and case conferences.

This webinar is part four of a four-part webinar series on the Fundamentals of Case Management.

After participating in this session, you will be able to:

  • Identify practical and best practice approaches to effectively support your refugee clients;
  • Identify key cultural considerations for goal setting in case management; and
  • Build and integrate a multi-tiered and client-centered approach.


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