Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.
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This document summarizes the state of available evidence regarding the impacts of legal services for immigrants. What is meant by “immigration legal services”? Immigration legal services provide guidance and representation to clients navigating the immigration process, such as visa applications (“change of status”) and green card applications (“adjustment of status”). Legal services providers guide their […]
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Developing and following SOPs can help make data quality assurance part of your culture and routine practices. SOPs can improve your data not just through having a consistent framework for resolving problems that may arise, but also by building staff confidence and dedication to quality data. This document provides sample SOPs in the context of a case […]
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When working with newcomers, service providers often need to engage in conversations on sensitive and challenging topics. This guide accompanies Switchboard’s webinar and provides context and tips for calm, effective, and trauma-informed conversations with clients. Service providers regularly find themselves struggling to communicate matters out of their control to clients, who can feel disappointed that […]
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Webinar Overview: Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with limited resources. This webinar presented the basics of collecting and using client feedback. In addition to traditional data collection approaches such as surveys and […]
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An end-of-project learning meeting is a meeting, workshop, or other form of consultation that takes place at the end of a project or project cycle. Its goal is to reflect on successes and challenges and capture project learning to inform future programming. You can use this template as a guide when planning end-of-project learning meetings […]
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Affordable housing programs in the United States can be complex, especially for staff who support newcomers navigating these systems for the first time. This blog post provides an overview of key affordable housing programs, terminology, and eligibility requirements. Although every community operates differently, these concepts will help you assess client eligibility, make informed referrals, and […]