Tip Sheet for Virtual Service Delivery
Understanding your clients’ nonverbal communication in virtual settings can help you identify potential safety issues or other concerns. Keep in mind that nonverbal communication varies by culture, age, sex, and social status, so what may be typical for one client could be concerning for another. Consider these cues collectively, as well as any changes to a client’s typical communication style, to assess if follow-up is needed, such as a later video call, phone call, or in-person meeting when the client is alone and can answer freely.
