Client Rights and Responsibilities

A client rights and responsibilities policy describes the ways that clients are entitled to be treated in the context of programs and services, as well the ways that clients are obligated to treat service providers, partners, and other clients. By recognizing and respecting the rights of clients in an ethical and transparent manner, refugee service providers can improve client services, care, and outcomes. Having a client rights and responsibilities policy is critical for educating clients on service expectations in the U.S., establishing feelings of safety and trust, and laying a foundation for successful work together.

This resource contains two tools related to client rights and responsibilities:

  • The information guide offers suggestions for making the discussion of rights and responsibilities meaningful and the benefits of discussing this topic
  • The form template can be used for developing a form with which clients can acknowledge their rights and responsibilities for a case management or other program.


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