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This template provides a professional and customizable format for service providers referring clients to external organizations or programs. It emphasizes the importance of securing client consent and a signed Release of Information (ROI) form before proceeding. The letter includes sections to personalize details about the client’s situation, the nature of services being requested, and contact…

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This safety plan template can be used when working with clients expressing thoughts about death or suicide. It is appropriate for clients who are thinking about suicide but have no immediate plan or intent to do so; these clients are able to use coping strategies and their support system to remain safe on their own.…

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This template can be adapted for use when working with clients experiencing or at risk of family violence. Family violence can include both domestic violence (a pattern of abusive behaviors within a household between people such as spouses, partners, family members, or cohabitants) and intimate partner violence (abuse or aggression in a romantic relationship between…

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This template is for managing low-risk situations such as clients reporting difficult or overwhelming emotions, a history of substance use, chronic health conditions, or other unsafe situations that are unlikely to result in significant harm to clients or communities. This safety plan template is appropriate for clients who are low risk but may still benefit…

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This evaluation framework outlines important considerations when using AI for resettlement services, allowing you to assess your organization’s readiness to integrate AI into service delivery. Ideally, your organization should develop a comprehensive approach to using AI that includes alignment with humanitarian and data protection principles. 

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This resource, developed by Switchboard, provides answers to frequently asked questions regarding the Switchboard Community Support Line (SCSL). The Switchboard Community Support Line offers information and referrals to those working to welcome and support refugees and other ORR-eligible newcomers. Whether you are a private sponsor or a community service provider assisting newcomers, our team is…

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This intake form helps service providers collect key information about individuals’ personal, educational, and professional backgrounds. It is intended to guide support in areas like career development, credential evaluation, and education. Completing the form should take about 10–15 minutes. After completing the form, make sure to gather the relevant documentation the client can access. Note:…

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Newcomer adjustment depends on countless individual and systemic factors, and feeling empowered in accessing services in a new community is an essential indicator of success. Newcomer service providers can play a major role in supporting newcomer access to resources in their communities, but it can be tough to know where to start in addressing the…

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Newcomer households encounter major obstacles in securing affordable and suitable housing due to high rental costs, discrimination, and limited housing stock. These issues can be mitigated by increased funding for newcomer-specific housing programs, forming partnerships with local landlords and developers, and enforcing anti-discrimination policies. This template, designed for resettlement coordinators, housing specialists, case managers, program…

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This document is a template to budget and allocate resources for housing programs for newcomers and contains four pages to guide you through housing resource allocation. The first page, Sample Budget Summary, offers a blank overview of what a complete template will look like, with definitions of relevant terms. The second page includes a Sample…