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In designing programs to respond to the needs of refugees in the U.S, service providers have the opportunity to improve program processes and take steps towards becoming more data- driven and evidence-based. Data-driven programs are those where data shapes program design and informs decision making during the life of the program. Evidence-based programs are those…
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An indicator matrix (also referred to as a monitoring and evaluation framework) is ideally part of a monitoring and evaluation (M&E) plan, though it is often developed at the start of the grant or program. This tool outlines the data points you plan to use to measure the success of an intervention, known as indicators.…
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To be successful, evaluation and research projects must be adequately resourced. Allocating sufficient funds for the staff involved in the project, including members of your own team and any partners or consultants, is a crucial component of budgeting. The Research/Evaluation Time & Effort Calculator can help estimate the number and time and effort percentage of…
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Information and communication technology (ICT) refers to all devices, software, services, and applications that communicate, process, or manage information. Appropriate ICT is essential for virtual services to newcomers. To develop virtual services and select appropriate ICT, providers need to understand newcomers’ access levels, skills, and preferences. Key areas to survey include language needs, general literacy,…
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This guide summarizes, as of December 2025, the benefits certain humanitarian immigrants may qualify for through the Office of Refugee Resettlement (ORR), including cash and medical assistance, employment services, English language instruction, and other federally funded programs. It outlines available supports for families with children, adults without minor children, older adults, and individuals with disabilities,…
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The SMART criteria are well-accepted in the field of monitoring and evaluation as criteria for assessing the quality of project indicators (the variables that are tracked to measure changes or achievements in connection with an intervention). That said, the letters of the acronym have been defined in different ways. Common terms used when explaining the…
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State and Local Data Resources for Planning Refugee Services and Consultations Purpose of This Document This tool serves three main goals: 1. It demonstrates how data-sharing can strengthen connections between newcomer-serving organizations, agencies, and local systems, ultimately building stronger partnerships and improving outcomes for newcomers. 2. It equips service providers, local government agencies, and community-based…
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Federal Data Resources for Planning Refugee Services and Consultations Purpose of This Document 1. To highlight how effective data-sharing can strengthen connections and coordination between newcomer-serving organizations and agencies, build stronger partnerships across local systems, and ultimately improve successful outcomes for newcomers. 2. To help service providers, local government agencies, and other community-based newcomer services…
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This checklist accompanies this toolkit: Trauma-Informed Survey Toolkit (TIST). Surveys are powerful tools for collecting data, shaping programs, informing policies, and improving services. But if designed or implemented without care, surveys can also replicate harm—particularly for individuals and communities who have experienced trauma. This toolkit provides practical guidance for practitioners and researchers who want to…
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Who should use this checklist? This checklist is intended for refugee service providers who are involved in collecting, using, and managing data for reporting and compliance. They may be monitoring and evaluation (M&E) staff, direct service providers, or others, depending on the structure of their organization. The checklist can be used by an individual or…
