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This resource, developed by Switchboard, provides answers to frequently asked questions regarding the Switchboard Community Support Line (SCSL). The Switchboard Community Support Line offers information and referrals to those working to welcome and support refugees and other ORR-eligible newcomers. Whether you are a private sponsor or a community service provider assisting newcomers, our team is…
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This intake form helps service providers collect key information about individuals’ personal, educational, and professional backgrounds. It is intended to guide support in areas like career development, credential evaluation, and education. Completing the form should take about 10–15 minutes. After completing the form, make sure to gather the relevant documentation the client can access. Note:…
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Newcomer adjustment depends on countless individual and systemic factors, and feeling empowered in accessing services in a new community is an essential indicator of success. Newcomer service providers can play a major role in supporting newcomer access to resources in their communities, but it can be tough to know where to start in addressing the…
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This template is for managing low-risk situations such as clients reporting difficult or overwhelming emotions, a history of substance use, chronic health conditions, or other unsafe situations that are unlikely to result in significant harm to clients or communities. This safety plan template is appropriate for clients who are low risk but may still benefit…
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Newcomer households encounter major obstacles in securing affordable and suitable housing due to high rental costs, discrimination, and limited housing stock. These issues can be mitigated by increased funding for newcomer-specific housing programs, forming partnerships with local landlords and developers, and enforcing anti-discrimination policies. This template, designed for resettlement coordinators, housing specialists, case managers, program…
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This document is a template to budget and allocate resources for housing programs for newcomers and contains four pages to guide you through housing resource allocation. The first page, Sample Budget Summary, offers a blank overview of what a complete template will look like, with definitions of relevant terms. The second page includes a Sample…
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To best serve their clients, service providers should seek to maximize the effectiveness of their programming within budgetary constraints. This template, designed for resettlement coordinators, housing specialists, case managers, program directors, and policy analysts within refugee service providers, aims to guide you through analyzing the cost-effectiveness of your housing program and generate recommendations for further…
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This checklist, created in partnership with the Society of Refugee Healthcare Providers, aims to guide conversations between case managers and clients to help newcomer parents prepare for the pre- and post-natal (postpartum) periods of pregnancy in the U.S. Even if someone has experienced pregnancy in another country, understanding the expectations, resources, and cultural norms specific…
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This resource, created in partnership with the Society of Refugee Healthcare Providers, is for service providers to reference with newcomers who will be giving birth in the U.S. Service providers should encourage clients to pack their hospital bag a few weeks prior to their due date, to ensure they have the supplies they need ready…
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These resources, developed by Switchboard, are specifically intended to assist case managers in preparing clients for employment and should be used as a guide alongside the accompanying blog post.
