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Tip Sheet for Virtual Service Delivery Understanding your clients’ nonverbal communication in virtual settings can help you identify potential safety issues or other concerns. Keep in mind that nonverbal communication varies by culture, age, sex, and social status, so what may be typical for one client could be concerning for another. Consider these cues collectively,…
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On-Demand Support for Newcomers and Service Providers For Service Providers: The Switchboard Community Support Line (SCSL) The SCSL is a free helpline and email service that connects community partners serving ORR-eligible newcomers (local service providers, community groups, local institutions, etc.) with expert guidance and referrals—live and on demand—so you get answers in minutes, not days.…
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Monitoring and evaluation (M&E) and data staff in resettlement organizations are responsible for ensuring that team members submit quality data on a timely basis. Your team members may struggle to prioritize data collection and entry while they work to help clients meet their needs. This tip sheet aims to help you create an organizational culture…
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This tip sheet provides strategies to encourage newcomer youth and families to participate in programs and services. It is a companion to the Info Guide: Strategies to Increase Refugee and Newcomer Youth and Family Participation in Programs and Services and offers quick, actionable tips for real-world application. These strategies can be applied in both mandatory…
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Protect Your Family is a health education campaign that was created for organizations serving sub-saharan African and Asian immigrant communities in the United States. These four videos cover Hepatitis B testing and Hepatitis B vaccines in shorter and longer, more detailed versions. The campaign has been rigorously translated in 15 languages and is fully customizable.…
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The University of California San Francisco (UCSF) Trauma Recovery Center (TRC) developed and implemented a “building officer of the day” (BOD) system to provide immediate support to clients and staff during office hours. This practice addresses the challenge of meeting urgent, time-sensitive client needs. Preliminary data indicates the BOD system positively impacts the timeliness and…
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In this fact sheet by Settle In, readers will explore the significance of mental health in the U.S. and its impact on overall well-being. The video addresses how mental health influences daily life, relationships, and emotional resilience, particularly during the resettlement journey. It covers various sources of emotional support, such as friends, family, mentors, and…
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This fact sheet by Settle In explains how stress impacts both physical and emotional well-being, causing changes in sleep, appetite, and energy levels. It covers common signs of stress, such as difficulty concentrating, mood changes, and feelings of isolation. Viewers will learn coping skills like maintaining a routine, getting enough sleep, moving your body, and…
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This fact sheet from Settle In provides crucial information on maintaining emotional wellness, which is vital for overall health and resilience. It explains how emotions impact physical health, relationships, memory, and decision-making. The guide offers tips for stress management, including mindfulness, finding balance, and connecting with others. It also highlights when to seek professional support…
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Many Ethnic Community-Based Organizations (ECBOs) start informally, with a group of people coming together to help newcomer community members meet urgent needs. Typically, new ECBOs have little if any funding to support their work at first; instead, they are fueled in the beginning by passionate leaders and individuals serving as volunteers. But, as an ECBO…
