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This tip sheet will help you incorporate digital literacy into your case management practice to support newcomer clients in building self-sufficiency. When clients improve their digital literacy skills, they gain confidence and are better equipped to engage with you, other service providers, and their new communities. Use the tips and resources below in coordination with […]
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A logic model is a tool that visually depicts the rationale behind an intervention. Logic models show how the activities you plan to implement can lead to the changes you hope to see. This tipsheet introduces the two most common types of logic models used for project design in resettlement work, theories of change and […]
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Service providers who want to build healthy working relationships with clients must establish clear boundaries early and maintain them throughout the service period. Appropriate boundaries are crucial to trauma-informed care. They help set realistic expectations for the service relationship and engender safety and accountability for clients and staff alike. Saying “no” or setting limits can […]
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Research and evaluation projects are more likely to be successful if they are adequately resourced. The full cost of such a project goes beyond the staff hours needed to collect the necessary data. This tipsheet and checklist help you plan an appropriate budget for your research or evaluation project, prompting you to consider potential expenses […]
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This tip sheet provides practical guidance for service providers and caregivers, such as foster parents. It focuses on supporting the mental and behavioral health of newcomer teens and emerging adults, including youth in the Unaccompanied Refugee Minor (URM) program. This guidance is not a clinical or diagnostic tool. Instead, it encourages noticing changes, listening with […]
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As a newcomer service provider, you may not always have enough bandwidth to effectively serve all your clients’ needs, or they may require specific support beyond your scope of work or expertise. In these situations, you will need to refer your clients to other colleagues, services, or agencies. This resource provides tips for making referrals […]
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This guide outlines key RCA rules, distinguishing which aspects are fixed by federal regulation and which areas allow state-level flexibility. This information is intended as a comprehensive reference for understanding where states can shape their RCA programs and where they must comply with uniform federal requirements. The guide covers critical topics including eligibility time limits, […]
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Does your organization aspire to do research? Going beyond routine program monitoring and evaluation, research is a systematic investigation conducted to contribute to or fill a gap in evidence or knowledge. Impact evaluations are common research projects in refugee resettlement work. Regardless of the motivation, research including impact evaluations can be difficult for an organization […]
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While the Internet is an invaluable source of information on health conditions and topics, it is essential to gather information only from accurate, reliable sources. Review the general tips and see page 2 for a list of recommended resources.
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Tip Sheet for Virtual Service Delivery Understanding your clients’ nonverbal communication in virtual settings can help you identify potential safety issues or other concerns. Keep in mind that nonverbal communication varies by culture, age, sex, and social status, so what may be typical for one client could be concerning for another. Consider these cues collectively, […]
