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Do you field questions from newcomers who speak Haitian Creole? The Settle In team can help! Settle In responds to direct messages—both through text and voice—on topics including job search, public benefits eligibility, community resources, and more, within one business day. Haitian Creole and French have joined Dari, Pashto, Ukrainian, Russian, Spanish, and English as…
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Newcomer adolescents (10–19 years old) and youth (15–24 years old) face distinct challenges as they navigate young adulthood in a new environment. Service providers can play a pivotal role in supporting this demographic by implementing tailored strategies. This blog post outlines key recommendations for supporting youth health needs in a family-centered, trauma-informed, and culturally responsive…
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Refugee and immigrant children often arrive in the U.S. with unique health care needs and experiences shaped by trauma, displacement, and cultural transition. Service providers play a critical role in ensuring the health, safety, and integration of newcomer children. This blog post outlines key recommendations for supporting newcomer children and their families’ health needs in…
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Do you get questions from clients about tuberculosis? This blog post provides language you can use to give an overview of TB to your clients and respond to frequently asked questions they may raise. Switchboard has also partnered with Settle In to share this information via the Settle In website in Ukrainian, Dari, and Spanish.…
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This blog is for state-level actors and service providers, particularly those navigating transitions in the administration of refugee services. It explores strategies for managing change, preserving service continuity, and building organizational readiness, drawing on Switchboard’s recent conversations with several states who have successfully worked through challenging transitions. State Refugee Programs and Change Management As with…
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This trauma-informed blog post provides practical strategies for service providers supporting forcibly displaced clients through program disruptions, emphasizing safety, transparency, collaboration, and respect for clients’ varied backgrounds and experiences. It outlines specific approaches for managing transitions—from preparing clients in advance to ensuring continuity of care—while acknowledging the emotional toll on both clients and staff. This…
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A community advisory board (CAB) is a group of individuals from a specific community who come together to provide guidance, feedback, and support to organizations, projects, or initiatives impacting their community. CABs are often useful in health care, education, research, and community development projects to ensure that the voices of community members are heard and…
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This blog showcases how 360° virtual reality (VR) videos are transforming refugee resettlement services in Seattle, Dallas, and Sacramento. With support from Switchboard’s Emerging Technologies Team providers have created immersive experiences that help newcomers navigate education systems, transportation, and community resources before encountering them in real life—building confidence while improving service delivery outcomes. Why Immersive…
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This blog post is Part 1 of our two-part series on workplace rights for newcomers. In this post, we debunk some common employment-related myths about newcomers and underscore accurate facts. For example, it’s a fact that newcomers can begin working while waiting for their Social Security number; newcomers can choose which valid documents to present…
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This blog post is Part 2 of our two-part series on workplace rights for newcomers. If you haven’t read Part 1: Debunking Common Misconceptions, we recommend starting there for important background information that will strengthen your advocacy efforts. This post offers practical tools to help you support newcomer clients in overcoming common workplace challenges. You’ll learn…
