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On-Demand Support for Newcomers and Service Providers For Service Providers: The Switchboard Community Support Line (SCSL) The SCSL is a free helpline and email service that connects community partners serving ORR-eligible newcomers (local service providers, community groups, local institutions, etc.) with expert guidance and referrals—live and on demand—so you get answers in minutes, not days.…
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To secure a stable home in the U.S. housing market, newcomers must know their tenant rights and understand the financial realities.That process is often challenging, requiring a balance of cost, location, and family needs. This Settle In video breaks down the financial, legal, and social aspects of securing a new home, covering: How to prioritize…
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The U.S. job search is competitive, often requiring newcomers to shift expectations and pursue entry-level roles as a foundation for future career growth. This Settle In video examines the essential steps for starting a career, including immediate job search strategies and understanding employee obligations. In this video, newcomers will learn: Practical tips for conducting a…
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The U.S. healthcare system relies heavily on medical insurance to mitigate often prohibitive costs. Knowing where to go for immediate care can save time and unnecessary expenses. This Settle In video guides newcomers through securing coverage and explains when to use specific medical facilities for illness or injury. In this video, newcomers will learn: •…
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A Simple Guide for Home Maintenance Resettlement agency staff can use this guide as part of their housing orientation curriculum to educate newcomers about key home maintenance topics.
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Landing a Job in the United States Landing a job in the United States requires adapting to new hiring practices, from resume writing to different employer expectations. This Settle In video features two professionals who share their experiences and advice for other newcomers. A former HR director from Ukraine, discusses the competitive nature of the…
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For one client, moving into her first U.S. apartment came with an urgent lesson. The mother of two from the Democratic Republic of Congo quickly learned that cleanliness was not just a good habit, but a requirement for keeping her housing. In this Settle In video, she recounts her experience and provides practical advice for…
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Supporting Newcomers with Rental Housing: Key Information to Share with Clients Do you get questions from clients about finding safe, affordable housing in the U.S.? This comprehensive overview provides information you can share with your clients about the rental process, from understanding leases and managing expectations to budgeting and conducting pre-move-in inspections. Switchboard has partnered…
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Do you field questions from newcomers who speak Haitian Creole? The Settle In team can help! Settle In responds to direct messages—both through text and voice—on topics including job search, public benefits eligibility, community resources, and more, within one business day. Haitian Creole and French have joined Dari, Pashto, Ukrainian, Russian, Spanish, and English as…
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Do you get questions from clients about tuberculosis? This blog post provides language you can use to give an overview of TB to your clients and respond to frequently asked questions they may raise. Switchboard has also partnered with Settle In to share this information via the Settle In website in Ukrainian, Dari, and Spanish.…
