Resources

Our multimedia resource library features content developed by both Switchboard and the larger resettlement community.  You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.


The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard. 

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This resource is designed as a practical guide to help you explore rent-to-homeownership as a structured, low-risk way to use your property for both mission and stewardship. This guide shares step-by-step instructions, considerations for adaptation to your local context, and practical examples of how even a single property can become a tool for long-term community […]

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Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Providers must manage the legal requirements and procedures while also preparing their clients for what to expect and supporting them through it. This toolkit provides sample […]

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Hosted on April 15th, 2026, the training was delivered by Claire Hopkins, Training Officer, Switchboard Unaccompanied Refugee Minors (URMs)* often face distinct challenges as they strive for greater independence while coping with past trauma, adjusting to a new culture, and managing competing demands in their daily lives. These challenges can make it difficult for youth to maintain motivation or […]

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In refugee resettlement, we often collect a lot of data to report on and learn about our programming. This is often a team effort, especially when it comes to collecting and entering data on case management programming. Quality data is key to a smooth reporting process and supports internal learning, so this guide includes tips […]

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Does your organization aspire to do research? Going beyond routine program monitoring and evaluation, research is a systematic investigation conducted to contribute to or fill a gap in evidence or knowledge. Impact evaluations are common research projects in refugee resettlement work. Regardless of the motivation, research including impact evaluations can be difficult for an organization […]

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Caseworkers often spend valuable time walking clients through the same basic processes again and again. Multimedia resources, like short videos, allow service providers to communicate more efficiently by replacing repetitive, time‑consuming one‑on‑one explanations with accessible and scalable resources. Creating a brief tutorial once in an accessible format and sharing it broadly ensures information is delivered […]