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Evidence Summary

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   Health
  • Subtopic(s)
   Health Care
  • Population(s)

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What works in providing telehealth services to newcomers?

This resource, developed by Switchboard, summarizes the current evidence on providing telehealth services to newcomer communities. Drawing on strong and suggestive sources, the summary highlights that virtual mental health services can lead to positive outcomes for newcomers, despite challenges related to privacy and access to technology. It also finds that virtual perinatal mental health services and telehealth interventions for managing diabetes and hypertension show promising results. The summary discusses common barriers—such as digital literacy gaps, difficulty finding private spaces, and technological limitations—and offers practical recommendations for service providers.

Additionally, it identifies opportunities for future research, particularly in comparing telehealth outcomes with in-person services and exploring non-health-related virtual services for newcomers. This evidence summary is designed to support organizations and practitioners seeking to enhance their telehealth offerings for immigrant and refugee populations.

Post TitleStrength of EvidenceType of StudyDirection of Evidence
Self-reported disability among recently resettled refugees in the United States: Results from the national annual survey of refugeesSuggestiveSuggestive evidenceN/A
Cultural case workers in child disability services: An evidence-based model of cultural responsiveness for refugee familiesSuggestiveSuggestive evidencePositive impact
Culturally tailored interventions of chronic disease targeting Korean Americans: A systematic reviewStrongSystematic reviewPositive impact
What is the scope of improving immigrant and ethnic minority healthcare using community navigators: A systematic scoping reviewStrongSystematic reviewPositive impact
A call for support for refugee families and their children with disabilitiesSuggestiveSuggestive evidenceN/A
A scoping review of needs and barriers to achieving a livable life among refugees with disabilities: Implications for future research, practice, and policyStrongSystematic reviewN/A
Access, accountability, and advocacy: Culturally and linguistically diverse families’ participation in IEP meetingsSuggestiveSuggestive evidenceN/A
Barriers to service access for immigrant families of children with developmental disabilities: A scoping reviewStrongSystematic reviewN/A
Capturing the essential: Revising the mental health categories in UNHCR’s refugee health information systemSuggestiveSuggestive evidencePositive impact
Challenges, coping, and resilience among immigrant parents caring for a child with a disability: An integrative reviewStrongSystematic reviewN/A
Common health needs of refugees and migrants: Literature reviewSuggestiveLiterature reviewN/A
Experiences of refugee children living with disabilities: A systematic reviewStrongSystematic reviewN/A

Websites and Databases  Population Terms  Methodology Terms  Target Outcome Terms 
EBSCOHost 

Google Scholar 

 refugee 

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immigrant 

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“unaccompanied minor” 

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asylee 

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“temporary protected status” 

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 “victims of traffick*”  

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“traffick* victims” 

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T-Visa 

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U-Visa 

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Cuban 

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Haitian 

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Amerasian 

 

 evaluation  

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impact 

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program  

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intervention  

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policy  

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project 

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train* 

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therapy 

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treatment 

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counseling 

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workshop 

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review  

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meta-analysis 

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synthesis 

 disabilit* 

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handicap* 

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disabled 

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“medical condition” 

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“chronic disease” 

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“chronic condition”