What works in providing telehealth services to newcomers?

This resource, developed by Switchboard, summarizes the current evidence on providing telehealth services to newcomer communities. Drawing on strong and suggestive sources, the summary highlights that virtual mental health services can lead to positive outcomes for newcomers, despite challenges related to privacy and access to technology. It also finds that virtual perinatal mental health services and telehealth interventions for managing diabetes and hypertension show promising results. The summary discusses common barriers—such as digital literacy gaps, difficulty finding private spaces, and technological limitations—and offers practical recommendations for service providers.

Additionally, it identifies opportunities for future research, particularly in comparing telehealth outcomes with in-person services and exploring non-health-related virtual services for newcomers. This evidence summary is designed to support organizations and practitioners seeking to enhance their telehealth offerings for immigrant and refugee populations.