Preventing Crises and De-escalating Difficult Situations with Newcomer Clients

Resettled refugees have frequently experienced past trauma and prolonged stress, which can continue following resettlement. These may contribute to situations or encounters where clients become overwhelmed. Often, service providers are unsure how best to manage these situations in a trauma-informed way. While there is no one-size-fits-all strategy, this guide reviews skills and practices that can prevent crisis, reduce harm, and de-escalate situations.