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De-escalation in Resettlement, Asylum, and Integration Settings

This module explains the foundational skills of de-escalation. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other clients impacted by forced displacement.

Upon completion of this course you will:

  • Learn what de-escalation is
  • Understand the foundational of de-escalation skills
  • Apply de-escalation skills to real-life client scenarios