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Led by: Kevin Davis, Sr. Program Officer, Workforce Development IRC PE Guest speaker: Maria Sigalas, Sr. Program Officer, Financial Capabilities IRC PE   Episode overview: Finances are a primary concern for many newcomer families. However, newcomer women are often underrepresented in many economic empowerment and financial inclusion programs offered by refugee service providers. What are […]

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In this episode of the Switchboard Podcast’s series, “The Role of Technology in Resettlement,” we delve into how artificial intelligence (AI) can play a pivotal role in enhancing digital literacy and improving outcomes for newly arrived refugees. Our expert guests share practical insights on integrating AI tools into resettlement programs, exploring how these technologies can […]

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Serving clients and providing case management is at the heart of refugee service provision. Providing client-centered services requires more than a certain attitude and an ethical stand; client-centered practices are also a skill set. But what does this term actually mean? What is the logic behind centering the client in our resettlement services, and how […]

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This podcast offers valuable resources, training, communities of practice, and programmatic assistance to programs funded by ORR and those serving ORR-eligible populations. This is part 2 of 4 digital inclusion episodes. In today’s episode, host Krysti Nellermoe explores the topic of digital inclusion, emphasizing how service providers can help new arrivals develop essential digital literacy […]

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Welcome to the Switchboard Podcast! Switchboard is a one-stop resource hub for organizations in the United States that provide services to Office of Refugee Resettlement (ORR)-eligible newcomers. Switchboard offers a library of learning resources, an online evidence database, on-demand self-paced e-learning courses, regular live learning opportunities, and customized technical assistance. This episode features a conversation […]

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Welcome to the Switchboard Podcast. Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, training, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Nao Kabashima, co-founder and Executive Director of […]

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Welcome to the Switchboard Podcast. Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, training, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Carissa Chantiles and Abby Davies from InReach. […]

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Welcome to the Switchboard Podcast. Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, training, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Megan Rafferty, Switchboard’s training officer with a […]

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This episode features a conversation with Rob Callus and Madina Masumi, two of Switchboard’s training officers. We discuss ways to support newcomer youth in schools, how schools can become welcoming spaces, and share stories of previous obstacles and triumphs while working with newcomer youth.

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Welcome to the Switchboard Podcast! Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, trainings, communities of practice, and programmatic assistance for programs funded by the ORR.