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This document summarizes the state of available evidence regarding what factors impact nonprofit organizations’ ability to recruit and retain volunteers. It aims to answer the following questions: What practices can managers implement to improve volunteer recruitment and retention in their organization? What are the gaps in the current research on volunteer recruitment and retention?
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The U.S. refugee resettlement system is evolving rapidly. Shifting policies and new technologies are reshaping how services are delivered, often in ways that directly impact both refugees and the service providers who support them. Yet despite their central role, the voices of service providers are rarely captured systematically. Without their perspective, policymakers and program leaders…
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As a State Refugee Coordinator (SRC), you play a vital role in supporting newcomers by partnering with community-based organizations (CBOs). To help you strengthen these partnerships, Switchboard gathered insights from CBO leaders and staff through a national survey and input from SRCs through conversations the Office of Refugee Resettlement (ORR) facilitated. This blog offers practical…
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What will this roundtable cover? Feeling overwhelmed by the challenges of refugee service work? Staying up to date with best practices and finding practical support can be tough—but it doesn’t have to be. Join us for this roundtable to discover Switchboard, the one-stop resource hub for refugee service providers across the United States. We’ll walk…
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This blog is for state-level actors and service providers, particularly those navigating transitions in the administration of refugee services. It explores strategies for managing change, preserving service continuity, and building organizational readiness, drawing on Switchboard’s recent conversations with several states who have successfully worked through challenging transitions. State Refugee Programs and Change Management As with…
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A community advisory board (CAB) is a group of individuals from a specific community who come together to provide guidance, feedback, and support to organizations, projects, or initiatives impacting their community. CABs are often useful in health care, education, research, and community development projects to ensure that the voices of community members are heard and…
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Effective resource maps transform scattered information into accessible, actionable knowledge. They highlight appropriate services, reveal gaps in existing networks, and foster collaboration between organizations. For newcomer communities, these tools can be the difference between isolation and community, between barriers and opportunities. This blog explores six innovative mapping projects that are changing how communities connect with…
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Switchboard has developed this toolkit in partnership with the Migration Policy Institute (MPI) to support public and private sector stakeholders involved in resettlement with conducting effective quarterly consultations (QCs). Those stakeholders include State Refugee Coordinators (SRCs), State Refugee Health Coordinators (SRHCs), national and local resettlement agency (RA) staff, ethnic community-based organizations (ECBOs), and others. After…
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The University of California San Francisco (UCSF) Trauma Recovery Center (TRC) developed and implemented a “building officer of the day” (BOD) system to provide immediate support to clients and staff during office hours. This practice addresses the challenge of meeting urgent, time-sensitive client needs. Preliminary data indicates the BOD system positively impacts the timeliness and…
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The Karen Organization of San Diego (KOSD) has created a new directory of ethnic community-based organizations (ECBOs) across the United States, organized by state. KOSD developed this directory to improve access to services and strengthen support networks for refugee and immigrant communities throughout the country. This resource is designed to support both newcomers and the…
