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You don’t need to be located in the same place as clients to help point them in the direction of useful services, resources, and reminders. Participants will learn from experts about how trusted apps, social media, and other virtual tools are supporting the sharing of accurate information to harder-to-reach communities. Speakers will discuss effective community…
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About Confluence Tech conferences are often accused of chasing the next big thing: flashy tools, buzzwords, and speculative breakthroughs. Confluence 2025 took a different path. Switchboard gathered more than 100 refugee service providers, technologists, government partners, and researchers this past June at Civic Hall in New York City for two days of hands-on conversations about…
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In this session, providers in the field will share examples of how technology can be used to help newcomers navigate, access, and contribute to available resources in their community. Switchboard will showcase its virtual community resource mapping and referral initiative, Switchboard Community Support Line, as an example of an existing, national-level resource that providers can…
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This panel considers how fundamental ideas of “service delivery” in resettlement may be reshaped to meet the demands and opportunities of the moment. It explores promising models and prototypes for virtual case management in various formats and actionable ways you can integrate these models in the work you do. This panel is a part of…
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Resettlement providers handle a variety of daily tasks, including documenting cases in multiple languages, matching clients with limited housing options, analyzing program data, and coordinating time-sensitive services. Artificial intelligence (#AI) tools can streamline these tasks, helping both providers and clients achieve specific goals. This panel discussion will explore how AI tools can support information services…
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As technology becomes increasingly embedded in humanitarian response, the challenge is no longer just about designing innovative tools but about ensuring they are responsibly implemented, contextually relevant, and sustainable in the field. In this keynote, Hisham Zawil, Head of Tech and Digital Partnerships at UNHCR, will explore how the United Nations Refugee Agency is navigating…
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Is “smart” technology the ultimate goal? Can we design and deploy artificial intelligence in ways that move us from “smart” to “wise” technology? If so, how can we measure this shift and apply wise methods to protect vulnerable populations? Drawing upon his Solutions Scholarship approach at the AI Ethics Lab at Rutgers, Dr. Nathan C.…
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The Going to Mira Loma High School Virtual Reality 360 experience immerses learners in, and orients them to, a typical U.S. high school experience. Presented in English, Pashto, and Dari! Benefits of using VR with newcomers and instructions included!
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The Using Ride-Share Services 360 VR experience immerses learners in how to use ride-share services to access vital community resources, such as a clinic visit. Benefits of using VR with newcomers and instructions included!
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The Exploring Secondary Education Pathways 360 VR experience immerses users in a walkthrough of a University and a technical program for the construction industry. Benefits of using VR with newcomers and instructions included!
