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Newcomers who develop digital skills find employment faster and achieve economic self-sufficiency sooner. By investing in digital literacy training, resettlement agencies can help newcomers build confidence and create meaningful connections as they transition from initial support to full workforce participation. Many local resettlement agencies have requested guidance on offering a robust digital literacy (DL) curriculum to…
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Switchboard is pleased to announce the publication of the pre-recorded private panel discussion “A Holistic Approach to Digital Literacy,” which took place during the confluence “Bridging the Gap between Technology and Resettlement” on September 11, 2024, at the University of Utah. This half-hour session is beneficial for refugee service providers working at state agencies, resettlement…
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Artificial Intelligence (AI) is rapidly transforming humanitarian aid and resettlement services. In this blog post, two experts in the field—Kimberly Mays, a Senior Program Officer for Digital Communications at Switchboard, and Kristy Crabtree, who works in digital innovation within the International Rescue Committee (IRC)’s Violence Prevention and Response Unit—shed light on AI’s potential in resettlement…
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The Switchboard Confluence event this fall brought together technology innovators and refugee resettlement professionals to reimagine newcomer support through emerging technologies. This blog post recaps some of the Confluence’s highlights—exploring how ethical tech integration, from artificial intelligence (AI) storytelling initiatives to virtual case management solutions, is transforming refugee services. This blog also includes video links…
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This keynote is part of Confluence: Bridging the Gap between Technology and Resettlement. Switchboard and the University of Utah proudly present an engaging event at the University of Utah Marriott Library and campus in Salt Lake City, Utah. This convening aims to provide participants with valuable insights into co-creation design methodology, innovative approaches to virtual…
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This blog post explores five practical resources you can use to help newcomers access affordable internet. The blog covers a range of solutions, from leveraging community resources to navigating offers from internet service providers. For newcomers to the U.S., having affordable internet is crucial—for everything from job searches to educational opportunities, from staying connected with…
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This panel will explore how resettlement service delivery can be reimagined to address future challenges and opportunities. Panelists will present innovative models and prototypes for virtual case management, showcasing the use of AI and other digital tools across various formats. Panelists include: Jonathan Amisi (University of Utah Research Affiliate, Milad Mozari (Assistant Professor Multi- Disciplinary…
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“Bridging Borders” is a storytelling AI-project that facilitates real-time conversations with Afghan Hazara individuals displaced after the fall of Kabul. It utilizes a novel, co-created AI narrative neural network that facilitates discussions with a digital likeness of newcomers. The Resilient Visions Collaboratory (RV CoLab) is a research group at Arizona State University (ASU), focused on…
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Virtual reality, or VR, describes immersive, computer-generated environments that a person can explore and manipulate. VR can create spaces where newcomers can experience new situations in low-stress environments and allows them to build confidence navigating unfamiliar settings. Incorporating current technologies in resettlement can improve newcomer access to services, help develop a sense of community among…
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Virtual reality, or VR, describes immersive, computer-generated environments that a person can explore and manipulate. VR can create spaces where newcomers can experience new situations in low-stress environments and allows them to build confidence navigating unfamiliar settings. Incorporating current technologies in resettlement can improve newcomer access to services, help develop a sense of community among…
