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When working with newcomers, service providers often need to engage in conversations on sensitive and challenging topics. This guide accompanies Switchboard’s webinar and provides context and tips for calm, effective, and trauma-informed conversations with clients. Service providers regularly find themselves struggling to communicate matters out of their control to clients, who can feel disappointed that […]
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Webinar Overview: Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with limited resources. This webinar presented the basics of collecting and using client feedback. In addition to traditional data collection approaches such as surveys and […]
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Affordable housing programs in the United States can be complex, especially for staff who support newcomers navigating these systems for the first time. This blog post provides an overview of key affordable housing programs, terminology, and eligibility requirements. Although every community operates differently, these concepts will help you assess client eligibility, make informed referrals, and […]
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Welcoming a youth into one’s home can feel overwhelming, and caregivers may be unsure where to start. This checklist is designed for service providers helping licensed foster parents (and caregivers in the licensing process) to welcome youth in the Unaccompanied Refugee Minor (URM) Program into their home. Providers can give caregivers this checklist to prepare […]
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As the refugee resettlement sector has experienced a decline in arrivals, and enrollments into Office of Refugee Resettlement (ORR) programs have reduced, service providers are thinking creatively about outreach. Engaging “overlooked” ORR-eligible populations can help providers meet program goals even when arrival numbers are low. This blog post will help you identify potentially eligible clients […]
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As a newcomer service provider, you may not always have enough bandwidth to effectively serve all your clients’ needs, or they may require specific support beyond your scope of work or expertise. In these situations, you will need to refer your clients to other colleagues, services, or agencies. This resource provides tips for making referrals […]
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Teen dating violence (TDV), sometimes called dating abuse or dating violence, refers to any pattern of behaviors used to gain or maintain power and control in a dating or romantic relationship between partners who are teenagers (between the ages of 12 and 20). TDV can happen in person or through technology and includes behaviors that […]
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This checklist helps sponsors prepare responsibly and lawfully to support refugee newcomers, recognizing that rights, risks, and available legal options vary by immigration status. It outlines general preparedness steps before, during, and after any immigration enforcement contact. The goal is to help sponsors prepare responsibly and lawfully for potential immigration enforcement contact, reduce fear, protect […]
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Webinar Overview Resettlement work is deeply meaningful and impactful, but it comes with challenges such as complex client needs, evolving organizational dynamics, and difficulties sustaining personal well-being. This workshop offers trauma-informed strategies to help staff recognize and manage compassion fatigue while maintaining healthy professional boundaries. This session will include discussions using real-world scenarios that will […]
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This blog post equips service providers with ready-to-use language for responding to newcomers’ common questions about U.S. taxes. Topics covered include filing requirements, income reporting, refunds, payment plans, and how immigration status intersects with tax obligations. You can use these responses as a starting point for client conversations and refer newcomers to tax professionals for […]
