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This blog post describes a training and technical assistance (TTA) experience with the International Rescue Committee’s (IRC) Sacramento office, in which the Emerging Technology team at Switchboard collaborated with service providers, a local high school, and Afghan newcomer youth. Using design thinking and the co-creative process, they filmed a 360 immersive video to support the […]

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Switchboard’s Emerging Technology team provides training and technical assistance (TTA) on the integration of emerging technologies into resettlement programming, with a current focus on virtual reality (VR). Co-creation is at the heart of this exciting new TTA area. This blog post describes how service providers can use design thinking and the co-creative process through technology […]

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Describing Experience Effectively The task of documenting international work experience and education on a newcomer’s resume can be daunting, especially when assisting clients who have informal work experience or expertise in a highly technical industry. This blog is Switchboard’s second post related to resume-building. If you are new to this topic, start with our first […]

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Digital Inclusion is a new focus area for Switchboard, with a new team! Freschta Naseri, Digital Inclusion Coordinator, brings over 5 years’ experience in resettlement services and comes to the team from the IRC Dallas office. Julie Heller, Digital Inclusion Manager, brings over 25 years’ experience in media and education and comes to the team […]

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Newcomer women possess valuable skills to contribute to the workforce. Service providers have the unique opportunity to leverage these capabilities and empower newcomer women to actively engage in the workplace. This blog post addresses employment barriers that women face and explores strategies for supporting newcomer women in their career development.   Understanding the Participation Gap Recent […]

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This blog post, produced by Switchboard with assistance from the Consumer Financial Protection Bureau (CFPB), describes how service providers can help clients prevent and report fraud, identifies common scams that often affect refugees and newcomers, and shares resources to build newcomers’ financial literacy. This blog post accompanies Switchboard’s information guide Reporting Scams and Fraud to […]

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During the holy month of Ramadan, many Muslims fast—that is, refrain from eating or drinking—from sunrise until sundown. This year, Ramadan occurs from March 11 to April 10, 2024.  But many newly arrived Muslims are still learning to navigate the food resources available to them, and some are living in temporary accommodation with limited cooking appliances, […]

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A refugee’s resettlement journey involves not only acclimating to a new environment, but also learning the intricacies of a new financial system often vastly different from that of their home country. Navigating personal finance is thus a challenging task for many newcomers. Gaining a thorough understanding of the U.S. financial system empowers newcomers with the […]

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While most case managers know that proper documentation is crucial for maintaining ethical standards and program compliance, it can often feel burdensome and overwhelming. Case managers experiencing this overwhelm may look for ways to make paperwork more efficient and meaningful. This blog post explores ways to streamline processes so that documentation supports, rather than hinders, […]

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Many service providers have questions about federal benefits eligibility for Ukrainian and Afghan Humanitarian Parolees who have arrived in the U.S. in recent months. Most Ukrainians and Afghans who receive humanitarian parole in the US on or after October 1, 2023 are not eligible for federal benefits, including Office of Refugee Resettlement (ORR) benefits. This […]