For newcomers to fully benefit from virtual and information services (VIS), they must be able to navigate technology with confidence. Many newcomers, however, face barriers that limit their ability to engage online, access information, and participate in virtual services. This guide presents five core challenges to digital access, along with steps you can take to address them in the short, medium, and long term. Each section includes guidance on incorporating essential elements into your VIS program—such as connectivity, devices, technical support, and security—to help clients successfully progress toward digital independence.
